Not receiving OTP from BLS International - Lost my appointment slot :(

[paragdhande]

Hi,

I couldnt book an appointment with BLS internaitonal for my passport renewal as I was not receiving OTP on mobile number despite repeated attempts. This as extremely disaapointing for me as I lost this opportunity and now the slots are full. I am very disaapointed with Fido's service !!!

What is the solution?????

[shubhamm26]

Hi,

I am not getting OTP from BLS International on my FIDO number. 

[FidoAlex]

Hey @shubhamm26, Alex here, welcome to the community! 

As @Original_Lucy replied in another comment in this thread, please get in touch with our customer service through any of the channels here and we'll be happy to help. 

[Original_Lucy · Accepted solution]

Hi there @paragdhande , sorry you're having difficulty with OTP. Please contact technical support by calling *611 from your device and request assistance. Or you can contact Fido support Here 

[Pmitra]

Hi, I have the same issue. Not receiving OTP from BLS international services. other providers (Bell) numbers receive OTP fine. I am with support and they do not have a clue why this is happening. if Bell number works, FIDO does not, there is issue at FIDO. Can someone help!