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International OTP SMS delivery failure

I'm a Participant Level 1
I'm a Participant Level 1

So I am from Australia and my bank NAB has been sending a OTP for me to reset my password but as NAB isn't on the authorised list of short-form SMS senders the messages do not get through to me hence I can't access my account.  So how do I get NAB onto the list noting that it is a well established Australian Bank, not someone spamming the world trying to find victims as that is why the short form SMS  were blocked with the exception of the parties on the approved list. Please, someone, help as I am about to lose my mind with all this nonsense.


I'm a Participant Level 2
I'm a Participant Level 2

Short form codes are only for operations within the country. For sms to North American mobiles only 10 DLC (10 digit long codes) are accepted.  This 10 DLC is simply a sender ID that is recognized as authentic in North America. Thus your Australian bank has to send the OTP through a 10DLC process. If your bank does not have a large business interest outside Australia it is highly unlikely that they will opt to acquire a 10 DLC(which is simply a valid toll free number). You may want find out if your bank is willing to send the password reset code via EMail

Senior MVP Senior MVP
Senior MVP

Hello AussieMike,


  Welcome to the community!


  As mentioned here, short codes must be approved by the Canadian Wireless Telecommunications Association (CWTA) and each of the Canadian carriers before a program is provisioned on their respective networks. Unfortunately, the CWTA might only approve short codes from organisation which operate in Canada. That said, you might consider asking your bank to apply for a Canadian short code. Alternatively, you might need to ask them if there is any other method of authenticating your identity.


Hope this helps 😀