Welcome to the community!
Sorry to hear you received an unexpected surprise on your bill. If you're unable to make full payment on the bill, you'll likely have to arrange a payment schedule. To make an arrangement, you'll need to contact the credit operations team.
Hope this helps 😀
We understand that getting a higher than expected bill is not a pleasant situation in this difficult time. On our end, we provide tons of methods so our customers can track their usage any time and avoid any such surprises on their bills.
That said, the usage you are billed for is detected and validated by the Fido SIM card in your phone.
Can you tell me a little bit more about the misunderstanding you had about your billing cycle?
Having said that, we want to ensure that our customers can remain in touch with their loved ones during this time. From March 16 to June 14, we are offering flexible payment options to customers that are facing financial difficulties. Your account will not be suspended or disconnected during this time.
Thank you @FidoSaira your message gave me little relief that someone is there to listen to my problem. 🙂🙂
I wanna tell you that the day I arrived here was full of hurdles for me as I have none, my friends or relatives, here.so I just bought the sim to contact with my parents. My retailer asked me that u wanna talk to India. I agreed, but he didn't tell me restricted countries on my plan of international calls.
After that, I got the first bill of $82 but couldn't understand the reason for this amount. Actually, in my home country, I always use the prepaid sim and didn't know about the working of postpaid ones. anyways I paid it on 31st Jan, but 'My account' app didn't reset its usage for the next month. I checked it for 2-3 days, but it still showed me the used minutes of January. In the mid of Feb app didn't work and every time it told me to 'hit back after some time' and till the last of Feb, when I reinstalled the app and reset my account it showed me used 1710 minutes that I thought is a sum of both previous months and instead of 1000, it showed unlimited over there.
in the second bill, I got $41 charges that I thought were monthly charges, but after receiving $842 I come to know that I'm being charged twice for calling in united Arab emirates without getting an alert or warning.
I'm still not able to understand why this offer is given the name international call if we can't call internationally anywhere, or the retailer should clear all this before selling the sim.
Now whoever I am talking with is demanding screenshot.but these things never happened with me before.so, I was totally unaware that this gonna happens with. otherwise, I would definitely take screenshots at that time. 😭 😢
I'm really helpless and that's too unintentionally. Please help me someway. I will be really thankful to you for your kindness.