Reporting a stolen/lost phone. IMEI?

Reporting a stolen/lost phone. IMEI?

Reporting a stolen/lost phone. IMEI?

SOLVED
Steph1611
I'm a Participant Level 1

Reporting a stolen/lost phone. IMEI?

Hi there I need to report a phone stolen but the costumer service is closed now. I would like to avoid a high phone bill and need to disconnect the phone asap pls 

 

 

 

Accepted Solution

Re: Reporting a stolen/lost phone. IMEI?

Solved by Senior MVP Senior MVP

Hello TLK,

 

  Welcome to the community!

 

  Sorry to hear you've lost your phone. Fido has changed the page layout since that solution was posted. You should be able to report your device lost or stolen via My Account --> Profile & Settings --> Usage & Settings --> Mobile --> Quick Actions (near bottom of page) --> Report lost or stolen device.

 

Hope this helps 😀

 

Cheers

 

View solution in context
6 REPLIES 6
TLK
I'm a Participant Level 2
I'm a Participant Level 2

I've been trying to follow these instructions to no avail! I am logged in, but I just cannot find the first link, "services" - where?!

 

Hello TLK,

 

  Welcome to the community!

 

  Sorry to hear you've lost your phone. Fido has changed the page layout since that solution was posted. You should be able to report your device lost or stolen via My Account --> Profile & Settings --> Usage & Settings --> Mobile --> Quick Actions (near bottom of page) --> Report lost or stolen device.

 

Hope this helps 😀

 

Cheers

 


TLK
I'm a Participant Level 2
I'm a Participant Level 2

You've got to just hate suggestions to report a lost or stolen phone by PHONING IN! Hello!

Gina236
I'm a Participant Level 1

My phone got stolen, And i would like to black list it As soon as possible. But you’re phone lines are close

Hey @Gina236

 

I'm sorry to learn that you lost your phone.

You can also report your phone stolen directly from your online account on Fido.ca or your Fido app.

 

Since we are here, let's take care of this together.


I'm sending you a PM now. Talk to you soon.



FidoPierre
Moderator (inactive)

Hey @Steph1611,

Welcome to the Community.

I'm sorry to learn about your phone. You can report a phone lost or stolen by logging into My Account and selecting the following options:

 

Services > Mobile > Select your phone number > Scroll to the bottom right > Click on ``Report Lost/Stolen Phone``

 

You can also do this by calling our IVR system from another Fido phone and following these prompts.

611, #3 + #3 + #1

 

For this time here, I'll send you a PM right now so we can take a look into this together. Smiley