General Support
Our place for general support posts about Fido.
Showing results for 
Search instead for 
Did you mean: 


Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Deceptive contracts

I signed up for a contract during the boxing day period. The retention department offered me a samsung note 20 ultra for approx  $33/month for device and $45 for 21 GB of data. The plan offered over the phone was approx $84/month including taxes. The...

Resolved! Number Porting

i am currently with telus and just got my fido phone today with a fido number. i tried to port my new number over the phone but its not working. i called telus and they dont know why it wont port. any ideas?

agrandy by I'm a Participant Level 1
  • 3 replies

Fido is abusing customer trust

I called Fido over a month ago regarding my phone plan. I have been a long time fido customer but another wirelss provider was providing the EXACT same plan for $15 cheaper. I called Fido to give them a chance to match the price before I move to anot...

niki2 by I'm a Participant Level 1
  • 1 replies

new phone promo

Received my first bill after upgrading the phone and cell plan, there was a 240.00 credit /promo yet my bill does not reflect any credit so bill is higher than I expected. As well FIDO website sucks, keep having to relogin and they doesnt appear to b...

gsandy2020 by I'm a Participant Level 1
  • 1 replies