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I want to sue Fido

I'm a participant level 1
I'm a participant level 1

I bought a line on aug 30 it was $ 50 as per their associate 

And 1500 international calls were included in that package 

but on sept 7 I received a bill of $93 for long distance charges I called their customer service 100 times they denied to waive that amount and said talk to that associate you have me that line

i tried to contact her and visit the store 5 times and you know what she was ok vacation 

and lastly I paid that amount by considering let it go 

and added up a offer of LD Calls  by another associate of $5 

now it was clear that I have to pay 55 for a month 

I checked it with that associate also that please check the balance and all 

now I have paid all the amount 

and I am not gonna charge extra for anything 

but see 

today I recently a bill of $ 500 

are you guys mad or what

ser You are thugs ! Looting people and this time I am not gonna pay anything

if my issues are not resolved i will sue FIDO for consumer violation and expose your wrong doings.



I'm a participant level 3
I'm a participant level 3

Fido took their offer back with an exuse that it was a mistake! This is frustrating! You cannot issue an offer with official document and take back again! I will switch both cell phone and internet to a different company. No need to stay with Fido anymore!!! If there is a chance, I will complaint somewhere at the upper level. Anyone has any idea how to do it?

Hey @hhhsyn, Alex here. 


I'm really sorry to hear about your experience. That's definitely not how we want things to go so we can definitely understand your frustration.


Please get in touch with our customer service through any of the channels here, we'll hear your complaint and we'll make sure to find a solution that works for you. 

I'm a participant level 3
I'm a participant level 3

Luckily, I got a nice representative to solve my issue. (Not all employees are so nice. At the beginning, I was so disappointed by the "so-called" customer specialists.)

I'm a participant level 3
I'm a participant level 3

Hi Larougevibe ,

    Was your issue resolved? I wanto to sue Fido too. They gave me offer letters but don't apply them.



Hey @hhhsyn! That's certainly not the way we want you to feel!
You can contact us through one of our channels and we'll be happy to,check what are the best options available for you.

I'm a participant level 3
I'm a participant level 3

It was resolve for only one month! Now I have to call every month to ask they to correct my bill!!! Why Fido makes things so difficult?!!!!!

I'm a participant level 1
I'm a participant level 1

I'm there too. Different situation but same treatment. At least to file a ccst complaint. They just think they can walk all over you once you've signed their contract.  It's time we started standing up for our rights. 

I'm a participant level 1
I'm a participant level 1

I had a similar experience with Fido. I chose Fido over Bell or Spectrum becuase they offered me $40/month compared to the $50 the other people offered me.

My first bill came out to around $80, my second bill came out to around $190 and my third bill came out to around $50. I have never gotten any charge around what I chose Fido for.


I called them and they stated the reason for the excess charges was that I called internationally.  I tried to explain to them that I had been told that international calls would not incurr any additional fees but they wouldn't hear me. I pleaded and let them know that I wouldn't have make any international calls if I had been told that it had additional cost. We all know that internet calls are free...


They didn't want to hear me.


I am very dissappointed. Pretty sad, even. Now that I have had the plan for 3 months, it is very clear that THIS is how they can afford to keep prices "low" - deceit (stuff hidden in the fine print). I should have paid attention to the fine I know.


Don't fall prey to their "Irreversible" late fees, Internation calling fees and all the tactics they use to scam their customers.

I'm a participant level 1
I'm a participant level 1

Look. Fido phoned me saying they're doing the same plan as chatr there with the same price there which is 40 bucks there but at some point it showed $60 at one point then showed $130 the next thing which rlly made me bankrupt there while being unemployed for work there. I did not sign up for a contact there and I wish they don't affect my credit statement there cuz if they get anywhere near my credit bill, I will be hoping to sue them for that cuz I thought I was going to have better features from chatr to this but no. They lied to me and caused me a lot of trouble there in my bank account here. I am not going to sign up for Fido ever again and I'm hoping I want to sue them because it's all their fault for breaking the deal promise they provided to me so do not ring my number 6479759429 again because I would rlly hope to sue them for damaging my financial property here. I worked my butt off for nothing but a complete thefted lie. 

Hey @Jathushan! Welcome to the Community. 


I'm truly sorry to read about what happened. This is definitely not the kind of experience that we wish to offer you. 


I would highly recommend that you reach out to through one of our support channels so that we can have a better look at the situation.

Hello @Student2022,


Welcome to the community! 


I'm sorry to hear that you had a surprisingly larger bill. No one enjoys this, especially when it isn't our intention.


Unless you have an add-on that allows you to make international calls without being charged, you will be charged per minute.


Feel free to contact us over these methods if you need help with your account. 

Senior MVP Senior MVP
Senior MVP

Hello Larougevibe,


  Welcome to the community!


  Sorry to hear you've received unexpected charges on your bill. To which Countries do you make your calls? Are you aware that the 1500 International add-on minutes are only to certain Countries? The included Countries are: India, China & Hong Kong, UK, Mexico, and Bangladesh (see here).


  You should also note that those International minutes are only for the long-distance (LD) portion of calls. All calls are charged airtime plus LD, if applicable. If your plan has a limited number of included airtime minutes (ie 500 Canada-wide minutes), any additional usage would be considered overage airtime and charged accordingly. For example, if your plan only includes 500 airtime minutes and you made 600 minutes of International calls (assuming to one of the included Countries), you would incur charges for an additional 100 airtime minutes.


  As far as I am aware, at least some of the student promotions only had a limited number of included minutes. Does your plan have a limited number of included minutes or does it include unlimited airtime minutes?


  It would not be advisable to simply avoid paying your bill. As previously mentioned, if you would like to further discuss your situation you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


  I understand this is a difficult time and your situation makes receiving such a bill even more distressing. If you're unable to make full payment on the bill, you might consider trying to arrange a payment schedule. To make an arrangement, you'll need to contact the credit operations department. It should also be mentioned that any arrangement would be at the discretion of the credit operations team.


Hope this helps 😀




Hi there @Larougevibe that is definitely not the experience that Fido wants their customers to have. You would be best served by contacting a Fido customer service representative who is able to access your account. Try calling *611 on your device and have someone look at your account. Alternatively you can contact Fido on Twitter or Facebook. 

There's always an avenue to resolution. Be safe, OL