I bought a line on aug 30 it was $ 50 as per their associate
And 1500 international calls were included in that package
but on sept 7 I received a bill of $93 for long distance charges I called their customer service 100 times they denied to waive that amount and said talk to that associate you have me that line
i tried to contact her and visit the store 5 times and you know what she was ok vacation
and lastly I paid that amount by considering let it go
and added up a offer of LD Calls by another associate of $5
now it was clear that I have to pay 55 for a month
I checked it with that associate also that please check the balance and all
now I have paid all the amount
and I am not gonna charge extra for anything
today I recently a bill of $ 500
are you guys mad or what
ser You are thugs ! Looting people and this time I am not gonna pay anything
if my issues are not resolved i will sue FIDO for consumer violation and expose your wrong doings.
Welcome to the community!
Sorry to hear you've received unexpected charges on your bill. To which Countries do you make your calls? Are you aware that the 1500 International add-on minutes are only to certain Countries? The included Countries are: India, China & Hong Kong, UK, Mexico, and Bangladesh (see here).
You should also note that those International minutes are only for the long-distance (LD) portion of calls. All calls are charged airtime plus LD, if applicable. If your plan has a limited number of included airtime minutes (ie 500 Canada-wide minutes), any additional usage would be considered overage airtime and charged accordingly. For example, if your plan only includes 500 airtime minutes and you made 600 minutes of International calls (assuming to one of the included Countries), you would incur charges for an additional 100 airtime minutes.
As far as I am aware, at least some of the student promotions only had a limited number of included minutes. Does your plan have a limited number of included minutes or does it include unlimited airtime minutes?
It would not be advisable to simply avoid paying your bill. As previously mentioned, if you would like to further discuss your situation you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
I understand this is a difficult time and your situation makes receiving such a bill even more distressing. If you're unable to make full payment on the bill, you might consider trying to arrange a payment schedule. To make an arrangement, you'll need to contact the credit operations department. It should also be mentioned that any arrangement would be at the discretion of the credit operations team.
Hope this helps 😀
Hi there @Larougevibe that is definitely not the experience that Fido wants their customers to have. You would be best served by contacting a Fido customer service representative who is able to access your account. Try calling *611 on your device and have someone look at your account. Alternatively you can contact Fido on Twitter or Facebook.
There's always an avenue to resolution. Be safe, OL