I want to sue Fido

[Larougevibe]

I bought a line on aug 30 it was $ 50 as per their associate 

And 1500 international calls were included in that package 

but on sept 7 I received a bill of $93 for long distance charges I called their customer service 100 times they denied to waive that amount and said talk to that associate you have me that line

i tried to contact her and visit the store 5 times and you know what she was ok vacation 

and lastly I paid that amount by considering let it go 

and added up a offer of LD Calls  by another associate of $5 

now it was clear that I have to pay 55 for a month 

I checked it with that associate also that please check the balance and all 

now I have paid all the amount 

and I am not gonna charge extra for anything 

but see 

today I recently a bill of $ 500 

are you guys mad or what

ser You are thugs ! Looting people and this time I am not gonna pay anything

if my issues are not resolved i will sue FIDO for consumer violation and expose your wrong doings.

[Bharati11]

Hi , Did you sue them? If yes, how did you do that?

I am being charged 650$ for making long-distance calls through WhatsApp.

[FidoFaiza]

Hi @Bharati11 

You can get in touch with us here and we'll be happy to address your billing concerns. 

Thanks. 

[Hm39]

Similar thing has happened with me...my balance was 0 

[Hm39]

Is that so Anthony!! U know how long i was on the phone this weekend? With fido? 7 hours!!! I was told go to apple store all the notes have been provided....u know what i got anthony? I got a 5 dollar rebate after waiting for an hr at the apple store...while i was charged 586 dollars wrongfully!!!what can you do? Give me 6 dollars?

[FidoAnthony]

Hey @Hm39 

That's definitely not the tpe of experience we want for our customers. 

Feel free to contact us via our channels here

We'll be happy to help you!

[Hm39]

Is that so Anthony!! U know how long i was on the phone this weekend? With fido? 7 hours!!! I was told go to apple store all the notes have been provided....u know what i got anthony? I got a 5 dollar rebate after waiting for an hr at the apple store...while i was charged 586 dollars wrongfully!!!what can you do? Give me 6 dollars?

[FidoValerie]

Hey @Hm39 !

We recommend that you contact customer service because we would need access to your account in order to provide more details and find a solution for you. 
 

If you need further assistance, they're available via different methods for your convenience. 

[Hm39]

Wtf do you think i have been doing since end of Jan till today. Every weekend i have spent 2 hrs minimum...and last weekend i dealt with this from 1pm to 8pm...woman told me to go to apple store and show the ref id which i did...apple store made me wait 1 hr and then gave me a 5 dollar discount....dont give me this generic **bleep** **bleep** advice next time...fido told me they will call since the 28th of jan...not a call not even a **bleep**ing apology. Thanks 

[Elisa22]

We should cooperate together and sue them in keep getting emails to pay a pill which I cancel a year ago for 200$ 

[hhhsyn]

Fido took their offer back with an exuse that it was a mistake! This is frustrating! You cannot issue an offer with official document and take back again! I will switch both cell phone and internet to a different company. No need to stay with Fido anymore!!! If there is a chance, I will complaint somewhere at the upper level. Anyone has any idea how to do it?

[FidoAlex]

Hey @hhhsyn, Alex here. 

I'm really sorry to hear about your experience. That's definitely not how we want things to go so we can definitely understand your frustration.

Please get in touch with our customer service through any of the channels here, we'll hear your complaint and we'll make sure to find a solution that works for you. 

[hhhsyn]

Luckily, I got a nice representative to solve my issue. (Not all employees are so nice. At the beginning, I was so disappointed by the "so-called" customer specialists.)

[hhhsyn]

Hi Larougevibe ,

    Was your issue resolved? I wanto to sue Fido too. They gave me offer letters but don't apply them.

L

[FidoNajat]

Hey @hhhsyn! That's certainly not the way we want you to feel!
You can contact us through one of our channels and we'll be happy to,check what are the best options available for you.

[hhhsyn]

It was resolve for only one month! Now I have to call every month to ask they to correct my bill!!! Why Fido makes things so difficult?!!!!!

[Kj77]

I'm there too. Different situation but same treatment. At least to file a ccst complaint. They just think they can walk all over you once you've signed their contract.  It's time we started standing up for our rights. 

[Student2022]

I had a similar experience with Fido. I chose Fido over Bell or Spectrum becuase they offered me $40/month compared to the $50 the other people offered me.

My first bill came out to around $80, my second bill came out to around $190 and my third bill came out to around $50. I have never gotten any charge around what I chose Fido for.

I called them and they stated the reason for the excess charges was that I called internationally.  I tried to explain to them that I had been told that international calls would not incurr any additional fees but they wouldn't hear me. I pleaded and let them know that I wouldn't have make any international calls if I had been told that it had additional cost. We all know that internet calls are free...

They didn't want to hear me.

I am very dissappointed. Pretty sad, even. Now that I have had the plan for 3 months, it is very clear that THIS is how they can afford to keep prices "low" - deceit (stuff hidden in the fine print). I should have paid attention to the fine print...now I know.

Don't fall prey to their "Irreversible" late fees, Internation calling fees and all the tactics they use to scam their customers.

[Jathushan]

Look. Fido phoned me saying they're doing the same plan as chatr there with the same price there which is 40 bucks there but at some point it showed $60 at one point then showed $130 the next thing which rlly made me bankrupt there while being unemployed for work there. I did not sign up for a contact there and I wish they don't affect my credit statement there cuz if they get anywhere near my credit bill, I will be hoping to sue them for that cuz I thought I was going to have better features from chatr to this but no. They lied to me and caused me a lot of trouble there in my bank account here. I am not going to sign up for Fido ever again and I'm hoping I want to sue them because it's all their fault for breaking the deal promise they provided to me so do not ring my number 6479759429 again because I would rlly hope to sue them for damaging my financial property here. I worked my butt off for nothing but a complete thefted lie. 

[FidoJonathan]

Hey @Jathushan! Welcome to the Community. 

I'm truly sorry to read about what happened. This is definitely not the kind of experience that we wish to offer you. 

I would highly recommend that you reach out to through one of our support channels so that we can have a better look at the situation.

[FidoAnthonyZ]

Hello @Student2022,

Welcome to the community! 

I'm sorry to hear that you had a surprisingly larger bill. No one enjoys this, especially when it isn't our intention.

Unless you have an add-on that allows you to make international calls without being charged, you will be charged per minute.

Feel free to contact us over these methods if you need help with your account.