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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24077 Views
  • 0 replies
  • 8 likes

Unexpected plan changes

I upgrade my plan for one of my phone line yesterady thinking the price will be same and will be able to keep the 1,000 mins international long distance call based on what I have seen on the screen becuase when I upgraded the other line previosuly, t...

lagming by I'm a participant level 2
  • 885 Views
  • 1 replies
  • 0 likes

Upgrading my phone

Hello, I upgraded my device over 24 hours ago. Apparently  it has been released to warehouse and I will get a tracking ID in 48 hours from yesterday at about 2 p.m. Tomorrow at 2 p.m. will be 48 hours will I get my tracking ID??

shantih6985 by I'm a contributor level 2
  • 975 Views
  • 1 replies
  • 0 likes

Want to file a complaint with a live chat service rep.

I feel i was treated really bad.Im in a dire situation and he completely made me feel even worse and started to become sarcastic and use dot dot dots with replies. I asked him for a fido link to this form and he even said he wont help me do that. Bee...

bolanic by I'm a participant level 2
  • 1184 Views
  • 1 replies
  • 0 likes