Hello Doitucan,
Welcome to the community!
Firstly, it should be noted that your situation is vastly different from the OP's post. The refund text messages in this thread are generally SCAM / SPAM messages and have nothing to do with Fido. On the other hand, you cancelled your device purchase through Fido. In addition, you may have read about refunds getting mailed to customers. However, again, those situations are different. Those cases often refer to credit balances on accounts after services have been cancelled.
Generally, when orders are cancelled the refunds are applied to the method of payment.
@doitucan wrote:
....I have an order on my bank credit card account saying there was a refund but nothing showing on my credit card account. ...
As shown in the image you provided, Fido did process your refund. In addition, you note your bank credit card account says there was indeed a refund. I understand it might not yet show on your credit card. However, it can often take a number of days for items (purchases and/or refunds) to post on the account. If the refund has not posted to your account in a couple of days, you might consider contacting your credit card and/or bank.
You should note the forums are community-driven and not intended as a venue for customer services. We would not have access to customers' accounts. If you wished to discuss your matter, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hi @Joban_cheema , I don't think that you would have to go to a website or click on a link if fido is giving you a refund. To be safe, go to your account in the app or online at Fido.ca and see if that is indeed in your account. My advice is click on nothing and check your account yourself.
Hey @Ramansidhu05,
What does the message look like? We'll be happy to confirm if it's valid or spam.
Hello Kcardinal86,
Welcome to the community!
That message would most definitely be a SCAM or SPAM message. Thanks for informing the community! As mentioned below, you might consider forwarding the message to 7726.
I understand forwarding those messages does not include phone number. However, it is unlikely the owner of the phone number is sending the messages. The scammers/spammers often use spoofed phone numbers when sending those messages and making SCAM and/or SPAM calls (see here).
A couple of tell-tale signs the the message is SPAM. Firstly, Fido won't send etransfers via email or text message link. Fido will automatically credit your account.
In addition, if Fido does send legitimate SMS, it will come from one of their short codes, not a phone number. As far as I am aware, many of their promotions come from 4745 or 4735 (see here and here). Admittedly, since spoofing is so wide-spread, it's possible the spammers/scammers could eventually learn to spoof those codes as well.
Another sign is Fido's recent adoption of the a URL shortening service. I believe it's Bit.ly (see here). As far as I am aware, the links would be for the Fido.ca domain
Hope this helps 😀
Cheers
Hello GLC,
Welcome to the community!
That message is most definitely SPAM. The providers are doing all that they can to prevent SPAM SMS. You can help by forwarding these messages to 7726 (SPAM) (see here). Once audited, it will be used to augment the SPAM filter. Unfortunately, as fast as these messages get blocked by the SPAM filter, the spammers/scammers find new ways to bypass the filter.
A couple of tell-tale signs the message is SPAM. Firstly, Fido won't refund by sending etransfers or request credit card information via email or text message link. You are best to not click on any such link. If you are indeed overcharged, Fido will simply credit your account.
In addition, if Fido does send legitimate SMS, it will come from one of their short codes, not a phone number. Admittedly, since spoofing is so wide-spread, it's possible the spammers/scammers could eventually learn to spoof those codes as well.
Hope this helps 😀
Cheers
