I have cancelled the srevice in 2023. And I have some money in my account. So ,how can I get refund?
Hello Davidsyzca,
Welcome to the community!
Generally, any credits on your final bill would be sent to the address they have on file. As far as I am aware, a credit balance will be mailed out to you 2 to 3 weeks after your last bill had been generated (see here). However, that does not mean you would receive it in that amount of time. It may take longer (possibly 4 to 6 weeks) to receive the balance. That said, since you have cancelled your services back in late 2023, you might consider contacting customer service to ensure the address they have on file is correct.
You should note that the forums are community-driven and not intended as a venue for customer services. As such, we would not have access to customers' account information. If you wished to discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
