Dear Koodo Customer Service,
I hope this email finds you well. I am reaching out to address an urgent matter regarding the cancellation of my mobile service.
I have made several attempts to contact your hotline to request the termination of my mobile service. Unfortunately, despite waiting for over an hour on each call, I have been unable to connect with a representative. This lack of accessibility to your hotline has made it incredibly challenging for me to proceed with the cancellation process.
Additionally, when I visited the Koodo location on Sarcee Trail, I was informed that cancellation services are exclusively handled through the hotline and not provided in-store. This limitation further complicates my situation, leaving me uncertain of how to proceed with cancelling my service.
I kindly request your assistance in providing guidance on alternative methods to initiate the cancellation process. Given the difficulty I have experienced in contacting the hotline and the unavailability of in-store cancellation services, I am unsure of the appropriate steps to take.
I would like to emphasize the urgency of this matter. If I do not receive a response within 48 hours, I will be forced to escalate my concerns to the media and social media platforms to seek resolution.
Thank you for your prompt attention to this matter. I sincerely hope for a swift resolution and appreciate any assistance you can provide.
Sincerely,
Eddie
