Huge phone bill

Huge phone bill

Huge phone bill

Sal-Al
I'm a Participant Level 2

Huge phone bill

Hi there, I got a huge phone bill due to long distance. I had a family emergency and I had to do that then the situation escalated and I ended up leaving the country. I came back recently and phoned Fido to ask why I don't have service and they told me that my account was closed and transferred to a debit agency! The amout was $4309! And no one told me what was going on till I came home! How on earth could I pay that amount?! I mean I have been a fido customer for 5 years and yet the only help I got from Fido debit operations is to reduce it by 20% ?! First they don't tell you that your bill is building up then they transfer your file to a collecting agency?! It's so frustrating

7 REPLIES 7
rajnitomer
I'm a Participant Level 3

You're not the only one that's facing this issue. I am too!!! Msg me and let's see what we can do together because if we try to fight this alone, this is the response they will continue to give.

Hello @rajnitomer

 

We understand that unwanted charges are never fun and we do not want this to be your experience at all. We're 100% transparent with out customers regarding our services. We send our customers monthly invoices will all the details regarding the monthly fee, discounts, promotions and informations about what is expiring etc. 

 

Did you get the chance to review your bills to see what the charges are for?

 

 



rajnitomer
I'm a Participant Level 3

Same thing as him, long distance. 1000 minutes long distance promotion ended these past couple of month s for customers and there has been tons of customers who have been overcharged thousands of long distance dollars. You can say to check your bill to 1 person but when 10 people are coming to you with the same issue, there's a problem.

We hear you! We do not want any such surprises for our customers as well. However, checking one's usage and the bill remains the customer's responsability. You can reach out to us through these channels and we'd de happy to look into it with you.



Sal-Al
I'm a Participant Level 2

Thank you for your reply. No, they only offered to reduce the bill by 20% and I told them that I'm willing to do one payment if you they could get reduce the bill by more than 20%. Their answer was we couldn't do that while I have seen people with same issue like me getting up to 75% discount! That's why I'm feeling frustrated.

I hear you @ Sal-Al! However, it would be best to reach out to them once again. What they offer as a settlement are the best options available for you. 



FidoSaira
Moderator

Hey @Sal-Al,

 

Thank you for the details. I am very sorry to learn that you were billed a huge amount and your account was cancelled. It's definitely not the kind of experience we aim to offer and I can only imagine your surprise about the huge amount. 

 

Any calls made to a foreign country is considered a long distance charge from within the coverage zone and customers are be billed for if they don't have an add-on that offeres premium rates. It's also important to note that all overages are billed on the monthly invoice and it remains the customer's responsability to keep a track of their usage. We also send customers notifications before their account is assigned to a Collection Agency. Did you get the chance to review those?

 

Our Credit Operations team also offers payment arrangement options. Did you get the chance to discuss that with them?