How to cancel my phone number?

[bronte1993]

Hi, I've moved country and need to cancel my plan, none of the overseas number will work, is there an email I can contact? 

[Taurenbear]

I'm not in Canada anymore So please cancle my phone number.

[FidoFrancois]

Hey @Taurenbear Congrats on your first post! We've moved it here as it does deal with the same topic. 

You'll need to contact us by one of our customer service channels to make that change to your account. If calling is not an option for you, you can contact us via live chat or social media. Here's the page with all our contact info.

Take care.  

[bxy123]

The live chat is not available now..?

[FidoAnthonyZ]

Hello @bxy123,

Welcome to the community! 

What happens when you try to contact us through our Live Chat?

[bxy123]

It said the live chat is not available now...i really need to cancel my phone number now. Could you help me? 

[FidoDaniela]

Hey @bxy123, this would be a request for customer service, you can see the multiple options to contact them here

We can send you a PM exceptionally, let us know what you prefer. 

[bxy123]

yes, i only can use live chat. But is shows"We’re really sorry we can’t assist you, something went wrong. Let’s go get you a Live Chat agent." and i did not get any live chat agent..?

[FidoAllan]

Hey @bxy123! We'll send you a PM in a moment. 

[bxy123]

Ok, i already finish that form. Thank you.

[KAPABLE-K · Accepted solution]

Hello @bronte1993,

Welcome to the community!

You can contact Fido through any of the available methods listed here.