Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Set up Service Fee and Ask Jack
I have been with Fido for 20 years + and have 5 phones with them as we run a business. It is ridiculous that I would recieve a set up fee when I have been a customer of thiers for so long, with so many phones and pay on time! I called to have this fe...
Resolved! Rude Customer Service agent
Hi Everyone! Today is July/13/2023, I called Fido about the US-Canada calling plan which is offered at Costco Wireless, but it is not advertised on the Fido website. The guy was very rude and was also telling me that we don't know anything about it....
account access
hi i ve changed my number because of annoying call everyday from the last owner relative i have changed it but i lost acces to everything what should i do now to get it back
Resolved! Fido intial setup charge 1st bill
Folks,Very upset about the 1st bill charge.I took the sim card in India , and activated on stores. In shop I asked them they said intial charge will be waived off as they mentioned on sim card which I took in India. They took my sim scan and activate...
Resolved! Live Agents ridicously slow
It's extremely frustrating to talk with one of your live agents, they take on average 4/5mins for a response, this is not okay. The whole point of talking to someone via live chat is for a prompt response. Ive been talking to an agent for 30 minutes ...
