How long before I receive order confirmation?

How long before I receive order confirmation?

How long before I receive order confirmation?

SOLVED
I'm a Participant Level 1

How long before I receive order confirmation?

I placed an order online last night at aorund 9pm to order a new phone and changed to a new plan but haven't received an email confirmation.

Upon logging out and then back in I can see the plan was changed.

Almost a day later and still no email.

Already checked the junk/spam/trash folders. How long does it typically take?

I would like to make sure that the phone order is actually in the system as I know the plan was already swtiched.

 

Thx

Accepted Solution

Re: How long before I receive order confirmation?

Solved by Moderator

Hey @biak83 and welcome to the Community!

 

You're supposed to receive an email from us once your order is placed and once your order is shipped, which includes the tracking number for you to track the order.

 

Keep in mind that confirmation emails are usually sent within 24-48 hours after the order has been processed.

 

I'll send you a PM to check out your account and make sure the upgrade went through.

 

For any additional account specific questions in the future, you can also contact us on through one of those channels.

 

I'll talk to you in PM Smiley

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21 REPLIES 21
I'm a Participant Level 2

Hello,

 

I am having a similar issue to those above and was wondering if you could also help me confirm if my upgrade was completed. I have a feeling I only processed part of the transaction and maybe did not complete the process.

 

Thanks

I'm a Participant Level 2

Nevermind, I have confirmed that I did complete the upgrade process.

We're glad to read everything is in order now. We hope you enjoy your order. Smiley 

 

Cheers! 

 

 



I'm a Participant Level 1

I just upgraded my phone and plan on April 20th, it is now April 22nd and I have not yet received an email of any sort saying the transaction went through or what the tracking number is. When will I get one?

Hey @jessicajasiak,

 

Welcome to the Community!

 

I have moved your message here as it relates to the same topic. As mentioned by @FidoClaudia, it can take up to 48 hours.

 

I'll send you a PM soon so we can look into this with you.



I'm a Participant Level 1

I have the same problemhere.  I ordered a 3G Data plan with an iPad through an online customer care around 4 PM yesterday. However I   haven't receive any confirmation email.

I have no idea what happened.  

Hey @Paulideep Smiley

As soon as your device is shipped, you will receive a notification by email with the tracking number letting you know that it's on the way.


Since the order was done yesterday only, you should be able to receive the confirmation really soon.

 

 



I'm a Contributor Level 1

I am in the same situation as well.  I haven't receive an email regarding the plan change. (I didn't do an hardware upgrade)

Hi @Fi_do_YYC!

 

If you've made the plan change for your next billing cycle, you'll receive the email confirmation on that same day. 

No worries Smiley 

 



I'm a Participant Level 2

I ordered my phone online and changed my account details a few days ago and still haven't recived a confirmation email about anything as of yet????

Hey @cmoreton!

 

Welcome to the Community Smiley 

 

I've moved your post here since you might find the info you're looking for.

 

I'll also PM you in a moment so we can confirm the changes together. 

 

Chat soon! 



I'm a Participant Level 3

Hello i just placed an order online and havent recieved an order confirmation . But the page did indicate thank you for your order! and we are processing it and i should receieve an email shortly. So does that mean everything went smooth on fido's end??? and is the weekend included as business days??

 

Thank you

 

Joe

Hey @Latinjojo

 

Welcome to the Community Smiley 

 

It can take 24-48 hours for you to receive the email but if you've seen the confirmation on the screen you'd be good to go. 

 

Weekends would not be counted as business days.

 

Hope that helps! 



Moderator

Hey @biak83 and welcome to the Community!

 

You're supposed to receive an email from us once your order is placed and once your order is shipped, which includes the tracking number for you to track the order.

 

Keep in mind that confirmation emails are usually sent within 24-48 hours after the order has been processed.

 

I'll send you a PM to check out your account and make sure the upgrade went through.

 

For any additional account specific questions in the future, you can also contact us on through one of those channels.

 

I'll talk to you in PM Smiley



I'm a Participant Level 1

Hi,I have had a similar problem. I ordered my new phone with customer service. The agent said 2 day is when I get my phone, but I haven't even recieved a tracking number. My guess is it is still not shipped. Help. Thankyou.

Hey barindersk!

 

Welcome to the Community!

 

When you order a new phone, shipping usually takes between 3 to 5 business days.

 

If you have not yet received an email with your tracking number, it's likely that your order has not yet shipped, but, that said, I would still suggest checking your junk mail folder to make sure that the email did not end up there.



I'm a Participant Level 1

I ordered an iPhone 7 plus 128gb device. Now I got a mail that my order is confirmed for an Apple IP7 128 gb. Does that mean it's only an iPhone 7 phone. I actually ordered iPhone 7plus. So much worried about it 

Hey @Neisonpromise!

 

Welcome to the Community Smiley 

 

I've received your PM, I will be happy to take a look at your account and confirm the model. 

 

See you there! 

 



I'm a Participant Level 1

I ordered a phone 3 days ago and i still have not received a confirmation email or tracking number. How long does it typically take?

Hey @tefanny

 

Welcome to the Community Smiley 

 

I've moved your post here since you might find the info you're looking for. 

 

I'll also send you a PM shortly so we can take a look at that together. 

 

Talk to you soon!