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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

Roaming charges

I am extremely disappointed with Fido. I recently trabelled abroad and turned off my data and kept my phone on airplane mode throughout my trip and I was still charged with roaming every day when I didn't use the service. I had wifi calling enabled a...

Called 4 times - No response - Now I give up

I accepted an offer from the Fido win-back team in Sep but never actually received the Sim card till now. So I tried to call Fido for the status. Unfortunately, it seems like the win-back team is completely separated from the Fido customer service te...

Adammmmmm by I'm a participant level 2
  • 738 Views
  • 3 replies
  • 0 likes

Resolved! New total monthly Fees

Hello, I would like to know about recent plan I changed, I was told yesterday in chat, that (new total monthly fees) is the total fee per month I have to pay, I got email saying I need to pay both monthly plan and Fido payment program.?? I’m confuse...

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MANNASS by I'm a participant level 1
  • 724 Views
  • 1 replies
  • 0 likes

Resolved! Wrong and Confusing New Account Confirmation email

Hi, Issues:1.New Account effective begun when device has not been received yet.2.Price of plan I've signed up is different on the confirmation email. Details:I've placed on order to add a new line to my existing account with a new device on Nov 23, w...

hchl77 by I'm a contributor level 1
  • 765 Views
  • 2 replies
  • 0 likes

Resolved! Cancel The Account

Hi, this is Jack and I am wondering about the way to shut the account down as I already left Canada. Thank you  

jjkk9 by I'm a participant level 2
  • 49338 Views
  • 37 replies
  • 1 likes