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Can't change address online

ZharinaPelea
I'm a Participant Level 2
I'm a Participant Level 2

Hi, I can't change my address online (in my Fido account) as it won't detect the address that I enter. Can you please email me how best I can do this? Thank you. 

5 REPLIES 5

FidoRanya
Former Moderator
Former Moderator

Hey @ZharinaPelea

 

Welcome to the Community. 

 

We'll be happy to help with this Smiley 

 

Can you confirm the following information: 

1) Did you try multiple browsers to make the change?

2) Does the address include a new street or building? 

3) Are you the account holder? 

 

Thanks! 



lodoza
I'm a Participant Level 1
I'm a Participant Level 1

I am having the same issue for my apartment buillding

 

Hey there @lodoza and welcome to the Community!

 

Here's a link to help you out: https://www.fido.ca/consumer/content/change-contact-information?setLanguage=en

 

Can you tell us what happens exactly with your apartment number? Does your full address appear here?

 

 



ZharinaPelea
I'm a Participant Level 2
I'm a Participant Level 2

Hi there, 

 

All good now. I just entered the correct postal code. Thank you so much.

Thanks for letting us know @ZharinaPelea