Can't change address online

[ZharinaPelea]

Hi, I can't change my address online (in my Fido account) as it won't detect the address that I enter. Can you please email me how best I can do this? Thank you. 

[FidoRanya]

Hey @ZharinaPelea , 

Welcome to the Community. 

We'll be happy to help with this  

Can you confirm the following information: 

1) Did you try multiple browsers to make the change?

2) Does the address include a new street or building? 

3) Are you the account holder? 

Thanks! 

[lodoza]

I am having the same issue for my apartment buillding

[FidoVan]

Hey there @lodoza and welcome to the Community!

Here's a link to help you out: https://www.fido.ca/consumer/content/change-contact-information?setLanguage=en

Can you tell us what happens exactly with your apartment number? Does your full address appear here?

[ZharinaPelea · Accepted solution]

Hi there, 

All good now. I just entered the correct postal code. Thank you so much.

[FidoRanya]

Thanks for letting us know @ZharinaPelea .