Hey @vandanap1992 !
That doesn't sound right at all. Customer service is available on multiple platforms to assist you. If this is about a cancellation, you would need to call in or contact us via Live Chat.
We'll be happy to look into this with you.
Hello @Mroutlander,
Did you activate it online through self serve? If so you should have not been charge the fee, if you set it up any other way then you would be charged that fee.
You can contact customer service directly and see what they can do hopefully they would credit you back that fee but you would need to contact them directly and discuss that.
Hello again,
I replied to your other post here. As mentioned in that post, your line would remain active until you actually cancel your services. Unfortuately, as mentioned in the post below, Fido does not offer customer support via email. In addition, as far as I am aware, cancellations can only be done by calling them:
You may cancel any or all of your Services and any corresponding Agreement at any time by calling us...
~taken from Terms of Service; section 2e
You may need to call customer service in order to cancel services. As queried in my other post, had you tried to call their From Abroad phone number? The toll-free numbers would not work outside of North America.
Hope this helps 😀
Cheers
Hi @SaucyJack 
This is certainly not how we want you to feel about us, or how we wish for your experience to go!
If you have unresolved concerns, you can follow the steps outlined here for further assistance.
Hope this helps.
Hello SaucyJack,
Welcome to the community!
Thank you for your comment. You should note, though, that these forums are community-driven and not intended as a venue for customer services. Many of us guys don't work for Fido. We are fellow customers.
Cheers
Hi there,
It's important to note that the Community is not a regular servicing channel, as it is a forum meant for all customers to help each other while posting their requests in public.
If you'd like to discuss this further, you would need to reach out through any of the methods listed here.
Hey @deb11
Sorry to hear about the extra charges on your bill.
It's important to note that the Community is not a regular servicing channel, as it is a forum meant for all customers to help each other while posting their requests in public.
If you'd like to discuss this further, you would need to reach out through any of the methods listed here.
Hello @JosePalma,
Welcome to the community!
Currently, Fido does not provide support by email, you can find all the different available methods of contact here.
Hello Deb11,
Welcome to the community!
Sorry to hear you've incurred unexpected long-distance charges to the US. It is unfortunate you were not aware the call was to a US phone number. Unfortunately, the call was made and even though you didn't realise the call was to the US, it would have incurred long-distance charges. Unfortunately, I don't think they will be able to reverse charges for a call you actually made. For future calls, you can verify numbers are Canadian by ensuring they have Canadian area codes here.
You should note Fido does not offer customer service via email. You should also note this forum is community-driven and not intended as a venue for customer services. If you would like to further discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hey @6sanan1, welcome to the community! Alex here.
We were very busy during the black Friday weekend so I'm sorry if you were not able to speak with someone in a timely manner. Things should go back to normal now so I would suggest to try contacting our customer service again.
Note that we have multiple channels you can use to get in touch with us, see them all here.
