How do I email Fido (what is the support email address)?

[johnv69]

Hi,

I am looking to email Fido Support, but have not found the email address on their website.  Anyone know the

Fido support email address?

Thanks.

***Edited to add labels***

[DrRiff]

Correct, they hide behind automated bots and your important issue of unsatisfactory service or how they shortchanged your data never ever gets resolved for anyone by design.

[heyheyfidyo]

I've been on hold for over half an hour with the Ask Jack service. Perhaps Fido needs to make it possible to contact them?

[FidoSaira]

Hey @heyheyfidyo, 

We are here for our customers! 

We are definitely busier these days, but we will always get back to you on Facebook/twitter. The good thing about Social Media channels is that you can respond at your convenience and we'll always continue from where we left off.

We do not provide support vie email. Were you able to get in touch with a rep after all?

[Marksubaru]

I do not have teitter or facebook. Cannot get a hold by phone so how do i email and contact you???

[jzaero]

I'm on my vacation and I'm trying to reach fido for about a week now. Calls to customer service get connected, many calls had a few mins or less than 10 mins wait time, then it wont connect to a real person. It goes on for 30-40mins.

No response to my query on FB messenger yet. 

I think email support SHOULD be added. 

[NoWifi]

Indeed, with on hold times exceeding one hour Fido ought to be offering time efficient email support. Obviously Fido did in the past as we see when clicking on the Fido contact link and email is offered as an option.

But of course no email address provided. And the link is still there after you presumably flagged it.

Bring back email support!

[JSeb]

I agree that Fido *should* be offering email support!

I don't have Facebook nor Twitter accounts, and I don't see why I should get any of those just to be able to contact my mobile provider for support.  Please note that I also tried live Chat from my Windows desktop and it did not work either.

So right now, I'm not very pleased with the level of support provided by Fido!

Regards,

JSeb.

[FidoPierre]

Hey @JSeb, 

Thank you for taking the time and sharing this with us. I understand where you're coming from and you are correct that you shouldn't have to open new accounts just to get in touch with us.

That being said, we no longer offer email servicing. Are you getting an error message when you try to connect to the live chat? Have you tried deleting the cookies and clearing the cache of your browser? You'll also need to be logged into My Account to get connected through live chat. 

Last but definitely not least, you can also always rely on the peer-to-peer support and your friendly Community moderators for help right from here!  

[STBusa]

LOL... what Internet provider doesn't have email support? Are you unable to set up an email server? 

[FidoValerie]

Hey @STBusa

There are tons of ways to contact us! 

Home Internet tech support is actually available 24/7 via Live Chat or over the phone.

We also offer customer service on all platforms listed here.

Hope this helps! 

[FidoAlyson · Accepted solution]

Hi @johnv69 

We do not offer email servicing but you can contact us through Private Message on Facebook or Twitter

If you think another member of the Community can help, don't hesitate to post your question on the forum as well!

Cheers

[samuri]

My cost per line is averaging $150 per cycle. The cost was promised to be $75. I'm being billed for data top up after phoning in and cancelling this added cost. Device protection is being billed to my account even after I've been informed I'm no longer eligible for this service. Long distance charges when I have unlimited plans for both phone lines. 

My phone bill should not be higher then my rent. This is absolute robbery. I've been beat up and mugged by my phone company. 

Fido has actually ruined Christmas holidays for me and my family. 

I will not pay this ginormous bill and I will sign up with a phone company who who values on saving thier customers money. I shouldn't have to scrutinize my bill every month because of a unhonest phone company. I don't have time for this b.s. thanks for ripping me off Fido. Happy holidays my **bleep**.

[FidoKenny]

Hello @samuri and welcome to the Community. 

I'm sorry to learn that you had that experience, giving good customer service is important for us.

We would be happy to go over your account to see what's going on. For future reference, you can talk to a representative through our other channels here.

I'm sending you a PM to get this looked into. Talk to you soon

[poutine666]

FidoAlyson wrote:

>>>>

Hi @johnv69 

We do not offer email servicing but you can contact us through Private Message on Facebook or Twitter

>>>>

Current (Nov. 2, 2017) text on Fido website:

>>>

Contact Us

Hit us up through Live Chat, over the phone, via email or in store.

>>>

[poutine666]

http://www.fido.ca/consumer/support

[FidoNick]

Hey @poutine666, thanks for posting

Can you please confirm where exactly you see that on Fido.ca?

Let us know and we'll look into it asap! 

[FidoSamantha]

I'll flag it asap - it shouldn't be there. 

Thanks for confirming @poutine666!

[poutine666]

Ok. But for the record, I think Fido should offer email support. It may not be the trendiest text-based communication method right now, but it's hard to beat for simplicity and having automatic record-keeping. 

[FidoSamantha]

Thanks for the suggestion @poutine666 We'll for sure pass that along!