Fido Home Phone Call Forward

Fido Home Phone Call Forward

Fido Home Phone Call Forward

SOLVED
KSSO
I'm a Participant Level 1

Fido Home Phone Call Forward

How can I transfer incoming calls to another phone when I am away?

Also how to cancel the call forward after I come back?

Thanks!

 

 

 

Accepted Solution

Re: Fido Home Phone Call Forward

Solved by Moderator

I can give you the codes @allanlethbridge! There's actually two types of call forwarding so there's different codes for each Smiley I'll go through everything in detail! 

 

Unconditional call forwarding forwards all calls. It's even available if you have voicemail. Here's how:

 

To activate it: *21*[10 digit number to forward to]#

To deactivate it completely: ##21#

To cancel it but keep the number in memory: #21#

To re-establish with the number kept in memory: *21#

To check the status: *#21#

 

On the other hand, conditional call forwarding is available only if you do not have voicemail. Here's a table with all possible options and codes :

 

clipboard_image_0.png

 

I hope that helps! Let us know if there's anything we can clear up Smiley 

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16 REPLIES 16
Confusedhere
I'm a Contributor Level 1

Once I use the codes to deactivate call forwarding, guess what happens? My voicemail is partially deactivated ie. callers receive the messagte saying the caller is unavailble, try back later. I have mini-voice mail. Rogers/Fido tech support is looking into this. 

Thank you for the details! That shouldn't happen though. I am assuming basic troubleshooting was already done before you were escalated to the technical support team. Is that correct? If so, I am sure they well get in touch with you as soon as they find a resolution.

 

Alternatively, we can send you a private message here to look into it together.

 

 



allanlethbridge
I'm a Participant Level 3

I don't know why I just receive this now? LOL. But thank you so much!

caroline_tarot
I'm a Participant Level 1

I just tried it and it worked finally.  Thanks! 

Fidoskeptic
I'm a Participant Level 2

Hi Maria & KSSO

I had a problem getting these instructions from FIDO and didn't get a workable solution until my third call.

 

I was finally told:  *21* followed by 1

followed by the 10 digit number 

followed by #

wait for confirmation tone

hang up

 

I tried these and it worked!

 

to deactivate call-forwarding: #21#

cheers!

FidoMaria
Former Moderator

Hi KSSO & welcome to the Community!

 

To activate call forwarding, you'll need to dial *21* phone number # (E.g. *21*5145145145#).

 

To deactivate it, you'll simply need to dial #21#.

 

Cheers! Smiley



519705wherenext
I'm a Participant Level 3

The instructions seem clear, unfortunately my home phone device is malfunctioning and I am waiting for a replacement.  Does the code have to be entered from the actual device, or can I complete this by calling my home phone number and breaking through the voicemail? I would like to be able to receive my calls forwarded to another number during this time when the device is not working.

If your device is malfunctioning, we can set up call-forwarding for you manually! Smiley


Please reach out so a rep can get that done for you!


If you prefer we PM you here on the Community, let us know!

 

 



kochenburgerD
I'm a Participant Level 1

Parfait. To the point.

allanlethbridge
I'm a Participant Level 3

 Is there a location somewhere where it lists all of the Fido home phone codes? 

Hey allanlethbridge!

 

All the codes you need to activate/deactivate call forwarding on your Fido Home Phone are listed in the solution above.  You can also find more information about call forwarding on your Home Phone on this thread

 

Were there any other codes you were looking for? 

 

Let us know! 



allanlethbridge
I'm a Participant Level 3

I want to know where I can find all of my home phone codes are not just for forwarding. Are used to have a list but I can’t find it. Thanks

Hey there @allanlethbridge!

 

We currently do not have a master list of those codes.

 

That being said, could you clarify which code you're looking for? We'll be happy to look into it Smiley



allanlethbridge
I'm a Participant Level 3

I would like to know where all the codes are. Like call forwarding, call block and if there’s any other codes. 

I can give you the codes @allanlethbridge! There's actually two types of call forwarding so there's different codes for each Smiley I'll go through everything in detail! 

 

Unconditional call forwarding forwards all calls. It's even available if you have voicemail. Here's how:

 

To activate it: *21*[10 digit number to forward to]#

To deactivate it completely: ##21#

To cancel it but keep the number in memory: #21#

To re-establish with the number kept in memory: *21#

To check the status: *#21#

 

On the other hand, conditional call forwarding is available only if you do not have voicemail. Here's a table with all possible options and codes :

 

clipboard_image_0.png

 

I hope that helps! Let us know if there's anything we can clear up Smiley 



Hey @allanlethbridge!

 

Let us know if you still need help with this!