It is amazing how convoluted Fido’s system is: We subscribed to Fido’s service at the end of Feb 2024. The first invoice was incorrect. The first rep (Ken), whom I talked to, refused to correct the errors and told us to wait for up to 2 billing cycle for “self correction”. I called the second rep (Mushdaq), he was more helpful, unfortunately, he only corrected half of the errors on my invoice and forgot (?) to correct my wife’s. I called after receiving the second invoice, the rep (Nobahar) was willing to help (reluctantly?) and told me the sales rep should not have made the mistake(s) … what did she expect a client to know? Initially, she refused to reverse the interest charge ($2.11) until I explained that the interest charge was on the errors that I didn’t pay (rightfully). It seems that the rep has to “escalate” the problem to correct errors and Ken was not willing to do that. Anyway, it seemed that all errors have been corrected and, hopefully, I don’t have to call Fido again.
