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Erroneous Charge on Fido Bill

tmas1011
I'm a Participant Level 1
I'm a Participant Level 1

Having an issue where I was charged roaming to the US having been in Niagara Falls over the weekend (the Canadian side) Considering that there is no non-essential travel to the US from Canada due to COVID, I'm hoping this can be resolved quickly.

 

Thanks

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Tmas1011,

 

Welcome to the community!

 

  I believe Fido is supposed to protect customers living near borders from accidental roaming charges (see here). You might consider contacting customer service to see if that particular cellular tower has been identified as being problematic. You would also need to contact them to discuss any matters concering your particular account. Alternatively, you might consider sending @FidoSolutions a PM. They should also be able to flag the cellular tower as well as access your account.

 

  Your phone is connecting to the US cellular towers likely because their signal could be stronger than a Canadian tower. If you wish to prevent your phone from connecting to other cellular towers, you would need to manually select the Fido networks. You should note that manually selecting the Fido networks will also likely prevent your phone from accessing extended coverage. That is, your phone won't be able to connect to the other Canadian cellular towers (as Fido-EXT) when you are outside of Fido/Rogers coverage.

 

Hope this helps 😀

 

Cheers