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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23663 Views
  • 0 replies
  • 8 likes

International Roaming

I recently popped across the border to Buffalo this past weekend. Before going, I called FIDO, selected the Roaming Option.  An automated message said that my "International Roaming was ON".  I thought I was good to go. Upon getting to Buffalo, I had...

gkrahulec by I'm a participant level 1
  • 891 Views
  • 3 replies
  • 0 likes

Resolved! cannot view my bill online.

Every time I try to  view my bill, it says Thanks for choosing Fido! Your first bill isn't ready yet. It has been going on for a year.Went to the Fido Store, They could not fix the issue.

deanbsb by I'm a participant level 1
  • 528 Views
  • 1 replies
  • 0 likes

Resolved! Complaint against store and employees

How do I make a complaint against employees and a store in general? I recently went in to upgrade my phone and was pushed to a phone that I didn't really want because the employees wouldn't listen to me about what I wanted and was qualified for. They...

Kenjohns83 by I'm a participant level 2
  • 1365 Views
  • 4 replies
  • 0 likes