NO data bytes OPTION in APP

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I'm a Participant Level 3

NO data bytes OPTION in APP

                                                    I am a NEW fido CUSTOMER.

 

first downloaded the app 13 days ago and I remember seeing the Databytes option on the main screen.

when I updated the app about 8 days ago on my iphone 6s ios 10.3
my data bytes option disappeared....

I dont even have the option to shake anymore everything is gone.

 

PS: yes I have read about 10 forums about this issue and there are none that are really being treated just the same advice.

 

PPS: I have contacted customer service and they sent me a link on how to set it up.....No help.

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Re: NO data bytes OPTION in APP

Hey @MickeyBriggz 

 

Good job on the research! We're always glad to help you out here on the community. Smiley

 

The first thing that comes to mind when reading your post is that you need to update your iPhone software to the latest version of iOS.

 

If you've got the latest version of the Fido My Account app but your software is not up-to-date, that can create an conflict in the execution of the app.

 

Try that before anything else and let us know how it goes!

 

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Re: NO data bytes OPTION in APP

Hey @MickeyBriggz 

 

Good job on the research! We're always glad to help you out here on the community. Smiley

 

The first thing that comes to mind when reading your post is that you need to update your iPhone software to the latest version of iOS.

 

If you've got the latest version of the Fido My Account app but your software is not up-to-date, that can create an conflict in the execution of the app.

 

Try that before anything else and let us know how it goes!

 



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Re: NO data bytes OPTION in APP

Hey Gabrielle,
Thanks for the quick reply I wasn't expecting to be answered so fast.
I will try that, hopefully it solves it im just confused as to why I was able to see it before.

Ill keep u posted.
PS: Thanks for welcoming me to Fido, I appreciate it

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Re: NO data bytes OPTION in APP

Hey @MickeyBriggz

 

Let us know how it goes! Smiley



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Re: NO data bytes OPTION in APP

I'm having the same issue - there is no Data bytes banner for me in the app. A few notes:

 

  • My app is up-to-date
  • My iOS is up-to-date
  • I am accessing the app from the Fido network (not wifi)

Please help!

 

Thanks Smiley

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Re: NO data bytes OPTION in APP

Hey @allylaa

 

Welcome to the Community!

 

Thanks for all the info, it helps Smiley

 

What device are you using exactly?

 

And when logging on the Fido App, if you try to hit the "Remember Me" button, do you get the same result after logging?



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Re: NO data bytes OPTION in APP

Thanks for the quick response!

 

I'm using an iPhone 6. I tried the Remember Me button, but it didn't work.

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Re: NO data bytes OPTION in APP

Thanks for confirming! 

 

Are you able to access all other features on the app such as the invoices? 

 

Also, if you go in the "More" tab, do you see the "My Data Bytes History" banner there? 

 

Let me know! 



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Re: NO data bytes OPTION in APP

I can see the bill overview, yes. I don’t see anything about data bytes in the More section or anywhere else in the app, though 

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Re: NO data bytes OPTION in APP

Thanks for the info @allylaa Smiley

 

Did you ever use a Data Byte before?

 

If yes, when is the last time you used one?

 

We might have to take a direct look at your account for that so you can definitely contact us for that

 

We can also send you a PM on here if you prefer


Let us know!



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