Tracking Data Bytes Usage

Reply
Highlighted
I'm Qualified Level 3
I'm Qualified Level 3

Tracking Data Bytes Usage

Hello Fido friends,

 

I have a question regarding how DATA BYTES usage is reflected in the data usage in the Fido App or Fido.ca. To make things simple assume my billing cycle just reset and I have my full data available. I have my full 5.0GB available and if I use a Data Bytes session for 1.0GB...afterwards, will my data usage in the app display 4.0GB remaining or 5.0GB?

 

Full 5.0GB available --> I use 1 Data Bytes session for 1.0GB --> will my Fido App display 4.0GB or 5.0GB data remaining?

 

I know Data Bytes are billed separately...I just want to know if the sessions are being subtracted from my daily usage tracker and then at the very end of my cycle being adjusted for my bill. Thanks team!

Accepted Solution

Re: Tracking Data Bytes Usage

Hello @nick67,

 

Whatever data you use in a data byte session is not subtracted from your data bucket, so if you start a session at 5gb in your data bucket it will remain the same after your 1hr session is over. You can get more info here.

 

Also remember your data usage amount that you see in the app can be delayed up to 12hrs. 

View solution in context
Flag this to a Moderator
Message 1 of 2
1,576 Views
I'm a Legend Level 1
I'm a Legend Level 1
Solution

Re: Tracking Data Bytes Usage

Hello @nick67,

 

Whatever data you use in a data byte session is not subtracted from your data bucket, so if you start a session at 5gb in your data bucket it will remain the same after your 1hr session is over. You can get more info here.

 

Also remember your data usage amount that you see in the app can be delayed up to 12hrs. 

Flag this to a Moderator
Message 2 of 2
1,572 Views