Hey @Sabar !
Welcome to the Community.
Sorry to learn that you were put on hold for a while. It's never fun to wait on the phone, and we do apologize for that wait time.
Was your situation resolved, in the end?
As @FidoNick mentioned in this thread, we also offer other channels for support such as Social Media where you can message us and go about your day while we get back to you, so that you don't have to wait on hold.
If you're looking for Tech Support, another good option is Live Chat.
You'll be speaking with AskJack (our virtual assistant) at first but you can be redirected to an agent by answering its questions or typing ''chat with a rep''.
Let us know if you still need help with anything!
We're sorry about the long wait times to reach us by phone, we've been busier than usual with all our holiday promos and are doing our best to get to everyone as quickly as possible.
Were you able to reach someone? Keep in mind we also offer other channels for support such as Social Media where you can message us and go about your day while we get back to you!
Finally, if your question is more general and not specific to an account transaction we'd have to do then don't hesitate to let us know right here! The Community has tons of members who would be more than happy to help you out.