We're sorry about the long wait times to reach us by phone, we've been busier than usual with all our holiday promos and are doing our best to get to everyone as quickly as possible.
Were you able to reach someone? Keep in mind we also offer other channels for support such as Social Media where you can message us and go about your day while we get back to you!
Finally, if your question is more general and not specific to an account transaction we'd have to do then don't hesitate to let us know right here! The Community has tons of members who would be more than happy to help you out.