Credit department/contact

[TessR]

Hello,

I am having issue contacting Fido as my phone has been suspended.

I ve been excessively overcharged and I would like this issue to be dealt with as soon as possible.  

Can you send me the email address of the credit department/manager? 

As it is the only way I can contact you other than live Chat where I ve been transferred multiple times for more than two hours... 

In the hope I won't be left unanswered ...

Thank you,

TT-R

[Original_Lucy · Accepted solution]

Good morning @TessR , sorry you are having difficulty reaching the credit department. According to the another thread in the forum, the credit department has specific hours. This is what I found. 

"Although we do provide tons of method to reach us in order to take a payment arrangement, our Credit Operations department is not open 24/7. You can reach them at 1-888-481-3436 or call *732 from your Fido device.

Their business hours are:

Monday to Friday: 7 am to midnight EST

Saturday: 7:30 am to 9 pm EST

Sunday: 10 am to 6 pm EST"

Hope this helps.