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Bad cell reception in port coquitlam (BC) area

oblivion00
I'm a Participant Level 1
I'm a Participant Level 1

Hi, our cell phone reception in our area and also parts of coquitlam is just absolutely terrible. 

 

I have tried resetting the network on my phone, still the same issues.

 

It's a fido phone (iphone XR from 2 years ago). And what's weird is that when I am around this part of coquitlam where I used to live, I have ZERO reception. I was out trick or treating with the kids in that neighbourhood near our old house and I couldn't send any messages, make any calls due to no reception at all.

 

Everytime I pass by (driving), my call would drop.

 

When I am at home (in port coquitlam), often times I can barely hear the other person on the phone

 

What is going on here?

1 REPLY 1

FidoSaad
Moderator
Moderator

Hey there @oblivion00

 

Sorry to hear that you're having trouble to stay connected at our network in that area.

 

We're unaware of any outages affecting that location at the moment, however you can report this directly on your Fido mobile app.

 

To do so, simply follow these steps:

  • Open My Account app & login
  • Select Support from the bottom navigation bar
  • Select NetworkAid. The main page of NetworkAid is the interactive coverage and status map
    • If GPS is enabled on the device, the map will automatically geolocate to customer’s location.

Alternatively, you can reach out to us at these channels so we can take a closer look at it

 

Hope this helps Smiley