Contact

[SaucyJack]

Why has Fido made it so incredibly difficult to speak with anybody about your account? I've been a customer for more than 20 years and I cannot get hold of anybody to discuss an overcharge on one of my bills.

I will likely leave for another company. This makes me sad.  For years I would tell people about how great Fido was. Not any more. 

[Bazigar]

Dear Fido Support Team,

I am writing to request an eSIM for my Fido account as I have lost my physical SIM card. I am currently in India and need your assistance to activate an eSIM. Let me know if you require any additional information to process my request.
Thank you for your help.
Best regards,

[Cawtau]

Hello Bazigar,

  Welcome to the community!

  Sorry to hear you've lost your phyisical SIM card. However, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be able to order a new SIM for you.

  In general, customers are able to manage their SIM card information via My Account --> My Usage. From your Dashboard, the option to Manage SIM is near the bottom of the page under Quick Actions. However, since you have lost your physical SIM card, I don't believe you will be able to use the online system to obtain an eSIM. Part of the process requires responding to a verification text sent to your current SIM, which you unfortuntely no longer have. Usually, customers in similar situations would need to go to a store to obtain a replacement SIM or eSIM so their identity can be verified.

  If you would like to discuss your matter and see if they are able to verify your identity from abroad, you would need to contact customer service. I understand you are currently abroad. They do have a contact number which can be accessed from outside of Canada. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[Yangdenp]

Same things happened to me I was on a call with a customer service representative  first she has a very hard time understanding my question and then she told me my bill just increased and that's just what the price is and when I asked who did Fido sent an email confirmation saying they're changing my plan without my confirmation? She just hung up on me. I tried calling again and the second one put me on hold and never came back 

[FidoRania]

Hey @Yangdenp,

We're sorry to hear about your experience. 

Please review the solution in the thread for further help.

[Yangdenp]

I called the 611 first when the lady hung up on me and the second number I was out on hold and the person never came back 

[FidoFaiza]

Hi @Yangdenp 

I'm sorry to hear you couldn't get through to a Specialist. As mentionned in this thread, there are other ways to reach us as well. 

[FidoAlex · Accepted solution]

Hey @SaucyJack, Alex here.

We're sorry to hear this, we definitely wouldn't want you to leave.

There are many ways to get in touch with our customer service and shouldn't be difficult. 

You can get in touch simply by dialling *611 on your Fido phone or 1-888-481-3436 on any phone. You can also send us a message on Facebook, X, Instagram or on the live chat on Fido.ca and even use Apple messaging if you have an Apple device. See all of these methods here.