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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Question regarding Account Suspension / Pause with living abroad part-time
I recently bought a 45$/month Canada-wide plan (just the SIM, I already owned the iPhone), but I live most of the time in EU now. I would be coming back intermittently throughout the next year(s) to Canada, for 2 week - 2 month periods. The salespers...
Billing concerns following departure from Canada
Finally I hope to get resolve with Fido billing. The quick n dirty...before departing Canada I contacted Fido to advise I would be out of country for a number of months. It was suggested and accepted that I pre pay a maintenance fee to hold my accoun...
Poor customer service !!!
I have been a Fido's customer for over 20 years and I never got worse customer service in my life. This is my last attempt to get my issue resolved before I just move to another company. The customer loyalty department was very unhelpful and did not ...
Bill adjustment take forever
Hi, I talked with live chat agents serveral times about my overcharged inaccurate billing, one agent promised that will be fixed in 2-3days ,another said 5-10 days . One month since then, nothing ever happen . I feel so dissappointed and frustrated ....
Extremely disappointed in Fido
In Dec 2020, I was contacted by the Fido win back team after I had moved on to Virgin. Additionally, they were doing tablet liquidation and convinced me to get a 2 year contract on a tablet with 0$ per month and no upfront fee. However, after a ...
