This is THE place to find answers, ask questions and share advice. Register now to join the conversation!
We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.
June 2018
Almost everyday, I am receiving a recorded call in Chinese (or else) ! This has been for months, now. Anybody else receiving this annoying call ? Every time, the source calling number is different. No way to stop this ?
Solved! Go to Solution.
June 2018
Hey PCIMPOTS!
I know it's never fun to be getting unwanted calls. I, myself, have been receiving these type of calls from time to time too.
Your best bet in this situation would be to report the callers to the to the Canadian Anti-Fraud Centre. You can reach them online or by calling 1-888-495-8501.
June 2018
Hey PCIMPOTS!
I know it's never fun to be getting unwanted calls. I, myself, have been receiving these type of calls from time to time too.
Your best bet in this situation would be to report the callers to the to the Canadian Anti-Fraud Centre. You can reach them online or by calling 1-888-495-8501.
July 2018
Since desactivating VoiceMail, no more calls...
July 2018
September 2018
Fido is pretty useless and obviously does not care: I have contacted customer support (joke) and have been taken off their list to accept "promotional" calls. Am on the "DO NOT CALL" list but Fido will not deal with these spam calls. How difficult can it be when if they actually care they could easily deal with it.
Annoying thing is these calls keep leaving messages and clog up the voicemail box.
Pretty obvious that Fido actually likes these spam callers since when there are three messages in the voicemail box the caller (i.e. genuine callers) cannot leave a message.
The customer then has to pay an extra monthly fee to accept more than 3 calls to voicemailbox.
Pitiful lack of service by Fido and Rogers.
Likely the most expensive cell phone service in the world and virtually zero support for the average consumer though I know that corporate customers will get some actual support
September 2018
Hey @orminator!
Welcome to the community.
I understand your frustration there. Nobody likes to be bothered by spam calls. Allow me to clarify a few points however:
1. Our do not call list is an internal one that only affects calls, mail, SMS, or emails from Fido or Rogers. Other companies might still contact you. It's suggested that you register to the National Do Not Call List managed by the CRTC to prevent these types of calls.
2. We in no way condone or encourage spam calls to our customers.
3. We also provide (or try to provide) the best service we can to all our clients, not just our corporate ones.
We are ready and willing to help you if you have any more questions or concerns.
September 2018
Have been registered with CRTC since 2013
when you have tens of thousands of calls coming from Ottawa from numbers with the same first 6 digits starting with 613-789 its pretty obvious that they are spam calls so why do you not block the numbers.
Fido obviously has the ability and algorithms to track these spam callers but cannot be bothered because it means that users have to upgrade their voicemail to accept more than three messages before the mailbox fills up.
It is truly unconscionable that there is a limit of three voicemail messages in a mailbox - paying 35 dollars a month for service and the mailbox is only sized to accept 3 voicemail messages - you people must be kidding!
ATROCIOUS
September 2018
Hello Orminator,
Welcome to the community!
@orminator wrote:...Fido obviously has the ability and algorithms to track these spam callers...
Unfortunately, that is not true. The technology is not yet available to identify the true spammers' number. Even the CRTC admits there is currently little that can be done to determine the origins of nuisance calls. The spammers often use spoofed numbers. That is, the numbers shown on the caller ID do not belong to the spammers; they belong to potentially innocent people. Often those people don't even know their numbers are being used to make SPAM calls or send SPAM messages. The only way they find out occurs when irate spammees call the numbers or send texts to asking them to stop calling or stop messaging.
Mobile providers and landline providers simply cannot block a number without absolute proof that the owner of the number is engaged in nefarious activities. What if the spammers chose to spoof your number? I think you would agree that if they blocked your number simply based on its apparent use to make SPAM calls or send SPAM SMS, you would not be impressed.
It's likely that the spammers use computers to make the calls and send SMS using an IP phone service. In fact, it's rather likely the spammers originate from outside of Canada.
Unfortunately, until the technology to unmask the true number of spammers/scammers is readily available (not simply the number shown on the caller ID), the only solution currently is to block the numbers on your phone. That said, it is hopeful to note that the CRTC is trying to implement measures to reduce nuisance calls (see here and here).
Hope this helps
Cheers
September 2018
Hi,
Fido really needs to solve these annoying Chinese speaking phone calls. I have been charged long distance rate when I received these different number calls abroad.
November 2018
Hey Fido,
These Chinese calls always go to my voice mail which makes it worse. Now I have to check voice mail to find out it is a scam, then delete it. I'm getting these calls about every second day. Could you not change your voice system to:
a: When you reject an incoming call it does not go to voice mail, it just hangs up
b: Could you setup voice mail so that a user action has to occour before a message can be left. Example: after your message the caller needs to press 5 (or some number of my choosing), to be able to leave a message. That should stop most of these calls going to voice mail and if there is a real human and legit caller, they can leave a message.