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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24021 Views
  • 0 replies
  • 8 likes

Long Distance call over charge

Fido sent me a bill of 610$ for the month of July which can really be a struggle for an international student. I went to the customer service and asked them about it and they told me that when I upgraded my plan (for more internet), they took away th...

Aggisha19 by I'm a participant level 2
  • 768 Views
  • 1 replies
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Confused

Hello   I bought my phone from Bestbuy store on June 27th,2021 and my phone was on contract for 2 years,,but after checking my phone later I found out that my phone is registered on two different accounts and after a few weeks I got an email from Fid...

Placide by I'm a participant level 1
  • 829 Views
  • 1 replies
  • 0 likes

Winback Call

I received a winback call previously and agreed as per the terms of the call and was told I would receive a confirmation within 24 hours with the details. I hadn't yet received it in 72 hours so I decided to give Fido a call to see what was going on....

Yess by I'm a participant level 1
  • 575 Views
  • 0 replies
  • 0 likes