Check 1000 international minute usage on app

Reply
I'm a Participant Level 1 Bally
I'm a Participant Level 1

Check 1000 international minute usage on app

I am unable to check my remaining international minutes .there is no option for checking it on Fido app.

Accepted Solution

Re: Check 1000 international minute usage on app

Hey @Bally,

 

Welcome to the Community! 

 

Just to clarify, do you have 1000 minutes of international long distance minutes with your plan, is that what you're referring to?

 

If that's the case, we're aware of this and are currently working on a new app version that will allow you to view the usage for the international minutes. Stay tuned for an update and make sure to download it as soon as it's out.

 

Hope this helps!

 

 

View solution in context
Flag this to a Moderator
Message 3 of 7
180 Views
I'm a Participant Level 1 boomshrek
I'm a Participant Level 1

Re: Check 1000 international minute usage on app

Hi there. Older version of Fido mobile application used to show the count of used and balance international 1000 minutes. However after the recent update, it’s no more showing details of international minutes. 

Where can I check these? Can you please help me out on this issue?

 

thanks in advance,

-Shankar

Flag this to a Moderator
Message 1 of 7
347 Views
Moderator
Moderator

Re: Check 1000 international minute usage on app

Hey @boomshrek ! 

 

I moved your post here since it treats the same subject. We're aware that this is happening for some of our customers and we're working to correct this as fast as we can!

 

I hope this helps! 



Flag this to a Moderator
Message 2 of 7
306 Views
Moderator
Moderator
Solution

Re: Check 1000 international minute usage on app

Hey @Bally,

 

Welcome to the Community! 

 

Just to clarify, do you have 1000 minutes of international long distance minutes with your plan, is that what you're referring to?

 

If that's the case, we're aware of this and are currently working on a new app version that will allow you to view the usage for the international minutes. Stay tuned for an update and make sure to download it as soon as it's out.

 

Hope this helps!

 

 



Flag this to a Moderator
Message 4 of 7
149 Views
I'm a Participant Level 1 sahilMTL
I'm a Participant Level 1

Re: Check 1000 international minute usage on app

I also updated to recent FIDO app and i am unable to see the remaining 1000 International Minutes....

Flag this to a Moderator
Message 5 of 7
146 Views
I'm a Participant Level 1 Cn3
I'm a Participant Level 1

Re: Check 1000 international minute usage on app

Unable to check balance of 1000 free international minutes after updating to most recent version. Also, the “ add on” 1000 free international minutes not showing on my plan detail after updating to the new version .

Flag this to a Moderator
Message 6 of 7
119 Views
Moderator
Moderator

Re: Check 1000 international minute usage on app

Hey @Cn3!

 

I've moved your post here as it deals with the same topic. Keep an eye out for a new app update later this month.

 

 



Flag this to a Moderator
Message 7 of 7
78 Views