Not always receiving text alert tone.

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Not always receiving text alert tone.

I receive text message, I'll see it once I press the home button, but never got the alert tone with vibration. This is intermittent, and happens with both iPhone and android senders.

any thoughts?

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Re: Not always receiving text alert tone.

Hey @Mmdrivard

 

You should be able to receive alerts for all your text messages.

 

What phone model are you using?  



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Message 2 of 14
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Re: Not always receiving text alert tone.

To answer FidoKenny's question, I have an iPhone 8 that I just got in December 2019.

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Re: Not always receiving text alert tone.

I have an iPhone 8.

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Re: Not always receiving text alert tone.

Thanks for the update @Mmdrivard,

 

We can run a few tests together to narrow it down:

  1. When you received calls and your volume is set to max, does your phone ring?
  2. Does your phone vibrate when you receive any other notifications (other than SMS)?
  3. If the answer is yes for both previous questions, have you checked your phone's notification settings for your texts? Sound and vibration might be disabled on your device.

Let us know!



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Re: Not always receiving text alert tone.

Notification settings are correct and active.

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Re: Not always receiving text alert tone.

Hey @Mmdrivard

 

Once again on your Notifications, are they active for: Lock Screen, Notification Center as well as Banners?

 

Is your Do Not Disturb on?

 

Also is this happening for both SMS and iMessages?

 

Keep us posted!



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Message 7 of 14
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Re: Not always receiving text alert tone.

Notifications are all properly set, silent mode is OFF.

This issue occurs with iMessage and SMS messages.

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Re: Not always receiving text alert tone.

Hey @Mmdrivard,

 

To clarify, what iOS version is your iPhone currently running on?

 

Let us know. 

 



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Re: Not always receiving text alert tone.

Using IOS version 13.5.1

 

 

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