Ive been trying to upgrade my device online and it keeps giving me this message when I try to upgrade
Trying to do the same..tho it seems that if you are not already on a contract with a device purchased with Fido you cannot use the Upgrade Option..
Seems Prepaid customers are also not able to upgrade..
The upgrade option is available both for people who already have a phone purchased with us and for people with their own device. If you're trying to upgrade your phone and are having trouble online, you should try clearing your cache and deleting your cookies. If that doesn't work, you can contact us using any of the options you'll find here. Alternatively, we can send you a PM here on the Community!
I too could not upgrade online. Tried several times on each of my fido phone, fido tablet and my laptop for two days. Called in and they said no one else had this issue. No i have huge charges on my invoice that should not be there. Very unhappy with fido.
It's certainly not how we want you to feel about us! Were you getting the same error message through each device?
Were you also using/trying different browsers?
i didn't get an error message, i got to the "continue to the add ons" and the fido logo kept folding for 10+ minutes on each device. I tired chrome and brave browsers on each of the 3 devices.
Thanks for the update @CherrySoul!
Did you end up ordering the device via a rep?
If not, we suggest trying again and if the problem persists contact us so we can open a ticket and order the device for you.
Keep in mind that another cause can be your internet connection, were you on the same Wi-Fi each time you tried?
Hope that helps!
Although that's not the experience we want you to have, it's possible that it's due to the high volume we're receiving for the Black Friday offers and Holideals or an upgrade criteria isn't met yet.
In this case, you can contact us here or we can send you a PM and we will look into this for you. Let us know what you prefer.
There shouldn't be anything with your account that's keeping you from upgrading since we do have a higher volume at the moment.
You can always try clearing your browser history/cache to see if that helps.
You can complete your upgrade by contacting our customer service here or we can send you a PM.
hi fidofrancois i am trying for last 7 days, but i don't think its coz of black friday, even i contacted through live chat support also they dont figure whats going on with my account.