Ive been trying to upgrade my device online and it keeps giving me this message when I try to upgrade
Although that's not the experience we want you to have, it's possible that it's due to the high volume we're receiving for the Black Friday offers and Holideals or an upgrade criteria isn't met yet.
In this case, you can contact us here or we can send you a PM and we will look into this for you. Let us know what you prefer.
There shouldn't be anything with your account that's keeping you from upgrading since we do have a higher volume at the moment.
You can always try clearing your browser history/cache to see if that helps.
You can complete your upgrade by contacting our customer service here or we can send you a PM.
The upgrade option is available both for people who already have a phone purchased with us and for people with their own device. If you're trying to upgrade your phone and are having trouble online, you should try clearing your cache and deleting your cookies. If that doesn't work, you can contact us using any of the options you'll find here. Alternatively, we can send you a PM here on the Community!