Cant upgrade online

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I'm a Participant Level 2 ricky44
I'm a Participant Level 2

Cant upgrade online

Ive been trying to upgrade my device online and it keeps giving me this message when I try to upgrade

We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)
 Ive tried different browsers, I do not have a fido phone. Dont know why it wont let me through...I dont have a with standing balance. 
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Message 1 of 8
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I'm a Legend Level 1
I'm a Legend Level 1

Re: Cant upgrade online

Hello @ricky44,

 

You just have to be patient and keep tying, the site is most likely getting too much traffic because of the current promotion.

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Message 2 of 8
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I'm a Participant Level 2 ricky44
I'm a Participant Level 2

Re: Cant upgrade online

Trying from past 3 days and even at midnight it doesn't work showing an error.

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Message 3 of 8
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Moderator
Moderator

Re: Cant upgrade online

Hello @ricky44

 

Although that's not the experience we want you to have, it's possible that it's due to the high volume we're receiving for the Black Friday offers and Holideals or an upgrade criteria isn't met yet. 

 

In this case, you can contact us here or we can send you a PM and we will look into this for you. Let us know what you prefer. Smiley 

 

 



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Message 4 of 8
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I'm a Participant Level 2 ricky44
I'm a Participant Level 2

Re: Cant upgrade online

hi fidofrancois i am trying for last 7 days, but i don't think its coz of black friday, even i contacted through live chat support also they dont figure whats going on with my account.

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Message 5 of 8
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Moderator
Moderator

Re: Cant upgrade online

Hello @ricky44,

 

There shouldn't be anything with your account that's keeping you from upgrading since we do have a higher volume at the moment.

 

You can always try clearing your browser history/cache to see if that helps. 

 

You can complete your upgrade by contacting our customer service here or we can send you a PM.



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Message 6 of 8
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I'm a Participant Level 3 BadAndroid
I'm a Participant Level 3

Re: Cant upgrade online

Trying to do the same..tho it seems that if you are not already on a contract with a device purchased with Fido you cannot use the Upgrade Option..

 

Seems Prepaid customers are also not able to upgrade.. 

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Message 7 of 8
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Moderator
Moderator

Re: Cant upgrade online

Hey @BadAndroid

 

The upgrade option is available both for people who already have a phone purchased with us and for people with their own device.  If you're trying to upgrade your phone and are having trouble online, you should try clearing your cache and deleting your cookies.  If that doesn't work, you can contact us using any of the options you'll find here.  Alternatively, we can send you a PM here on the Community!



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