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2 weeks ago
Ive been trying to upgrade my device online and it keeps giving me this message when I try to upgrade
2 weeks ago
Hello @ricky44,
You just have to be patient and keep tying, the site is most likely getting too much traffic because of the current promotion.
2 weeks ago
Trying from past 3 days and even at midnight it doesn't work showing an error.
2 weeks ago
Hello @ricky44,
Although that's not the experience we want you to have, it's possible that it's due to the high volume we're receiving for the Black Friday offers and Holideals or an upgrade criteria isn't met yet.
In this case, you can contact us here or we can send you a PM and we will look into this for you. Let us know what you prefer.
2 weeks ago
hi fidofrancois i am trying for last 7 days, but i don't think its coz of black friday, even i contacted through live chat support also they dont figure whats going on with my account.
a week ago
Hello @ricky44,
There shouldn't be anything with your account that's keeping you from upgrading since we do have a higher volume at the moment.
You can always try clearing your browser history/cache to see if that helps.
You can complete your upgrade by contacting our customer service here or we can send you a PM.
a week ago
Trying to do the same..tho it seems that if you are not already on a contract with a device purchased with Fido you cannot use the Upgrade Option..
Seems Prepaid customers are also not able to upgrade..
a week ago
Hey @BadAndroid
The upgrade option is available both for people who already have a phone purchased with us and for people with their own device. If you're trying to upgrade your phone and are having trouble online, you should try clearing your cache and deleting your cookies. If that doesn't work, you can contact us using any of the options you'll find here. Alternatively, we can send you a PM here on the Community!