General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23670 Views
  • 0 replies
  • 8 likes

Legal Name Change

Hello. I recently faxed a copy of my legal name change. I want to ask if they got the copy and how long would it take for it to change? Thank you

bibat by I'm a participant level 1
  • 734 Views
  • 1 replies
  • 0 likes

Wrongfully billed

Where do I start. I ordered 6 phones online that were to deliver within 3 days. After 3 days I called Fido and apparently my order was flagged as fraud. No one called, no one advised me. That should have been the first warning. I decided to order the...

JKylie by I'm a participant level 3
  • 1240 Views
  • 3 replies
  • 0 likes

Changing phone plan

Due to Covid, I don't travel as much any more. A lot of my data is unused. Is it possible to downgrade to a plan with 500MB from my 4GB? My contract ended a couple months ago. 

Leslie123 by I'm a participant level 1
  • 459 Views
  • 0 replies
  • 0 likes

Resolved! We made a mistake on long distance calls

Dear Fido, Please accept our most sincere apologies. We have 1000 minutes long distance calls in our plan. But last month due to personal issue my wife have made lot of calls to india. Calls are made only to her mom and sister. So that it crossed our...

ursmuthu by I'm a participant level 1
  • 723 Views
  • 1 replies
  • 0 likes

Live chat queue about pathetic and waste of time

I was in the queue for live a chat agent for about 55mins. After i got my turn, the agent then asked me to fill out a form for verification. I filled the form but the agent took about 20 mins to verify and in then end told me there is issue going on ...

07altafm2 by I'm a participant level 1
  • 626 Views
  • 1 replies
  • 0 likes