Cancellation

[Atiye]

Hello I would like to cancell my acount because I moved from canada. What ahould I need to do dor that? 

[GS_T]

I have moved out of Canada. Please cancel my fido wireless plan BYOP 1GB talk and text via PM. Thank you. Kind regards,

[Cawtau]

Hello GS_T,

  Welcome to the community!

  If you wish to cancel your services via PM, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll be able to initiate the cancellation for your account.

Hope this helps 😀

Cheers

[GS_T]

Thank you @Cawtau 

[Bingo_28]

Hi,

      Why I still receiving a bill from Fido and it's been 4 month I cancelled that account and Fido kept sending a bill. Can you help me to fixed this.thank you

[FidoPhilippe]

Hey @Bingo_28! Welcome to the community.

If you've cancelled your account, then you should normally receive one final invoice afterwards unless there's a balance remaining on the it.

If it's a positive balance, you'll need to make a payment for that amount and your next invoice will be the final one.

If it's a negative balance, you'll need to contact us here to refund the amount to you.

Can you confirm what your balance is please?

[Pargat007]

Hey i want to cancel my line as i am not using this from December. Please cancel my line. .

[KAPABLE-K]

Hello @Pargat007,

Welcome to the community!

You will need to contact customer service in order to have the line cancelled.

You can reach out to customer service through any of the available methods listed here.

[Selin]

Hello

I have moved from Canada and I would like to cancel my account. Could you please help me out for this isssue?

Thanks in advance 

Selin 

[FidoFrancois]

Hello @Selin, 

Did you try to use one of the 2 options provided in the solution above? Which one do you prefer?  

[Dido90]

Hi, I also want to cancel my number from my country outside Canada. Can't I do it through PM anymore? How should I do it then?

[FidoAmanda]

Hey @Dido90!

This is normally one of the transactions that can only be completed through the help of customer service, however, as we have you with us, we'll send you a PM to get this taken care of right away. 

Talk to you soon. 

[FidoPhilippe · Accepted solution]

Hey @Atiye! Welcome to the community.

We're sad to see you go! You can do that by contacting us here. We can also send you a PM if you want to do it through the community.

Let us know.

[cooperl549]

Can I be cancelled as well?
The Support centre keeps logging me out the moment i click the link.
I cant reach any of the contact methods.

[FidoJulien]

Hey @cooperl549

Have you tried using a different browser? Also, have you tried clearing your cache and cookies?

[jdasilva06]

Can you please confirm exactly where I can go to cancel my account immediatly???

[Atiye]

Hello,

I would like to choose PM to do the cancellation. Im currently not using my fido carrier. Because im at uk. 

[FidoCharles]

No problem @Atiye , I'll send you a PM on the Community in a moment

[Antonio123]

Hello, I have also moved and have been trying to cancel my contract. Could you please help me? Thank you 

[FidoAmanda]

Hey @Antonio123!

Have you reached out to customer service about this? You can find all the ways to get in touch with customer service in the solution above! 

If you prefer, we can alternately send you a PM here. 

Let us know. 

[Zoeywuuu]

1. Hello I would like to cancell my acount because I moved from canada. What should I need to do for that?