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October 2017
Why does it say that I am not the account holder, even so I logged in with my email. I can pay the bill but I can't see the details.
Solved! Go to Solution.
October 2017
Hi @miege3 & welcome to the Community!
When you created your account, do you remember if you selected that you were the account holder? If you didn't, we'll need to delete your profile so you can create a new one.
Let me know.
November 2018
We'll help out @hugepotato!
We can help with this here but it involves deleting your current Fido.ca login and setting you up as an account holder. If we do that you won't be able to reply to our PM.
Can you please reach out on Facebook or Twitter so we can help? You can find our info here.
We can then help you register as an account holder and you can follow the steps here to later get your old Community profile back.
November 2018
Thanks, I will try with Facebook
November 2018
November 2018
Thanks, seems my old account has been deleted, but when I try to register a new one, looks like I could not receive any email for the link to create My Account password.
November 2018
Got the mail now:Veryhappy:
Thanks
November 2018
August
Hello
please let me know how to delete my profile to create a new one.
thanks
August
August
Hello,
I have the same issue, could you help me as well please?
August
Hey @cypekhi,
Can you let us know if you log in with your email as user name or rather your phone number?