Can't view billing details.

Can't view billing details.

Can't view billing details.

SOLVED
I'm a Participant Level 2

Can't view billing details.

Why does it say that I am not the account holder, even so I logged in with my email. I can pay the bill but I can't see the details.

Accepted Solution

Re: Can't view billing details.

Solved by Former Moderator FidoMaria

Hi @miege3 & welcome to the Community!

 

When you created your account, do you remember if you selected that you were the account holder? If you didn't, we'll need to delete your profile so you can create a new one.

 

Let me know. Smiley

View solution in context
39 REPLIES 39
I'm a Participant Level 3

I have the same problem, I can't view my bill details with message like "For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder."

 

I login with the email address.

 

Don't remember if I select the account holder when I create this account.

 

Need some help.

 

Thanks

We'll help out @hugepotato!

 

We can help with this here but it involves deleting your current Fido.ca login and setting you up as an account holder. If we do that you won't be able to reply to our PM.


Can you please reach out on Facebook or Twitter so we can help? You can find our info here

 

We can then help you register as an account holder and you can follow the steps here to later get your old Community profile back.

 

 

 

 



I'm a Participant Level 3

Thanks, I will try with Facebook

Awesome, see you there Very_Happy 



I'm a Participant Level 3

Thanks, seems my old account has been deleted, but when I try to register a new one, looks like I could not receive any email for the link to create My Account password.

 

 

I'm a Participant Level 3

Got the mail nowVery_Happy

 

Thanks

Awesome! Are you now able to log in and view your bills?

 



I'm Experienced Level 1

just contact fido , to setup new account (they should delete old account), then login fido.ca, all good to go.

I'm a Participant Level 2

Hi, I cannot view my billing details.

It says “For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder.”

I tried setting up a new account with my email address, but it did not work.

Can you please delete my account?

Thank you

 

Hey @makipiyo

 

Welcome to the Community!

 

I have moved you post in this thread as it deals with the similar topic.

 

I am sure you'll find your answer right here Smiley



I'm a Participant Level 2

 Hi,

I tried everything i read, but it did not work.

Can you please delete my account?

thank you

We'll get to the bottom of this @makipiyo!

 

I'm sending you a PM, chat soon Very_Happy



I'm a Participant Level 1

Hi, I am the pimary holder of my account and want to view the details of my bill, however I am unable to access the details & a message apears that only primary holder can view the details.

 

Need urgent help.

Hey @kashiferic,

 

Welcome to the Community!

 

I've moved your post here since there was already a thread in regards to the same subject.

 

As indicated in the solution, if you didn't select that you are the account holder when you created your online account, you wouldn't be able to view the bill details. You would need to redo the registration process and set it up as the account holder.

 

I'm sending you a PM to help with that!

 

Chat soon.



I'm a Participant Level 2

Hello FIDO,

 

i cannot view my billing details, 

can you please delete my account (if this is the only way).

Hey @gabriela4,

 

Have you tried setting up a new account with your email address? 

 

Let me know! 



I'm a Participant Level 2

so i received this message:

This account is registered to: g*****************a@g***l.com
If this is you, just log in. For help, contact us.

Hey @gabriela4,

 

Thanks for letting us know!

 

I'll send you a PM so we can look into this further Smiley



I'm a Participant Level 1

Hi I have the same problem.

 

I get the message:

For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder.

 

Please let me know how can i make this my primary account.

I think when I got the FIDO plan the email address was incorrect.

 

 

Hi @azeemq & welcome to the Community!

 

I answered your PM. Smiley