Can't view billing details.

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I'm a Participant Level 2 miege3
I'm a Participant Level 2

Can't view billing details.

Why does it say that I am not the account holder, even so I logged in with my email. I can pay the bill but I can't see the details.

Accepted Solution

Re: Can't view billing details.

Hi @miege3 & welcome to the Community!

 

When you created your account, do you remember if you selected that you were the account holder? If you didn't, we'll need to delete your profile so you can create a new one.

 

Let me know. Smiley

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Former Moderator FidoMaria
Former Moderator
Solution

Re: Can't view billing details.

Hi @miege3 & welcome to the Community!

 

When you created your account, do you remember if you selected that you were the account holder? If you didn't, we'll need to delete your profile so you can create a new one.

 

Let me know. Smiley



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Message 2 of 40
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I'm a Participant Level 2 miege3
I'm a Participant Level 2

Re: Can't view billing details.

I can't remember if I did this. 

This will probably be the problem. 

It would be great if you could delete my account then.

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Former Moderator FidoMaria
Former Moderator

Re: Can't view billing details.

@miege3 Alright! I'll send you a PM. Smiley



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Message 4 of 40
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I'm a Participant Level 2 mtlawal
I'm a Participant Level 2

Re: Can't view billing details.

I can't see my billing details. I have the Fido app.

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Moderator
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Re: Can't view billing details.

Hey @mtlawal!

 

I moved your post to this thread as it deals with the same topic Smiley

 

Are you able to view the bills if you log in directly on Fido.ca? 

 

If not, does it say you're not the account holder? To view the bills, you'll have to register with your e-mail and set up your profile as an account holder.

 

If this is done and you still cannot view the bills then please let us know and we can take a closer look at things!

 

 



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Message 6 of 40
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I'm a Participant Level 2 mtlawal
I'm a Participant Level 2

Re: Can't view billing details.

Hi Nick, yes I did all that but I still can't view my billing details.

I thought it should be possible to view it at least on app.

Anyway, kindly help me out. Thanks.

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Message 7 of 40
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Moderator
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Re: Can't view billing details.

Hey @mtlawal

 

I'm  sending you a PM now to get this looked into.


Talk to you soon.
 



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Message 8 of 40
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I'm a Participant Level 1 PC59
I'm a Participant Level 1

Can't view billing details

I  can't view my account details. It keeps saying I'm not the account holder. 
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Message 9 of 40
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Former Moderator FidoSamantha
Former Moderator

Re: Can't view billing details

Hey @PC59! Welcome to the community Very_Happy 

 

I moved your post here since the subject was already being discussed. 

If you've already tried all the steps in this thread (re-register to Fido.ca using your email address) and are still unable to view the full account details, let me know and we'll take it from there Smiley 



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Message 10 of 40
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I'm a Participant Level 2 gabriela4
I'm a Participant Level 2

Re: Can't view billing details.

Hello FIDO,

 

i cannot view my billing details, 

can you please delete my account (if this is the only way).

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Message 11 of 40
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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: Can't view billing details.

Hey @gabriela4,

 

Have you tried setting up a new account with your email address? 

 

Let me know! 



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Message 12 of 40
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I'm a Participant Level 2 gabriela4
I'm a Participant Level 2

Re: Can't view billing details.

Hey Rachel,

that wont really work as i have my account connected to my email address

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Message 13 of 40
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I'm a Participant Level 2 gabriela4
I'm a Participant Level 2

Re: Can't view billing details.

so i received this message:

This account is registered to: g*****************a@g***l.com
If this is you, just log in. For help, contact us.

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Message 14 of 40
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Moderator
Moderator

Re: Can't view billing details.

Hey @gabriela4,

 

Thanks for letting us know!

 

I'll send you a PM so we can look into this further Smiley



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