Can't view billing details.

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I'm a Participant Level 2 miege3
I'm a Participant Level 2

Can't view billing details.

Why does it say that I am not the account holder, even so I logged in with my email. I can pay the bill but I can't see the details.

Accepted Solution

Re: Can't view billing details.

Hi @miege3 & welcome to the Community!

 

When you created your account, do you remember if you selected that you were the account holder? If you didn't, we'll need to delete your profile so you can create a new one.

 

Let me know. Smiley

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Re: Can't view billing details.

We'll help out @hugepotato!

 

We can help with this here but it involves deleting your current Fido.ca login and setting you up as an account holder. If we do that you won't be able to reply to our PM.


Can you please reach out on Facebook or Twitter so we can help? You can find our info here

 

We can then help you register as an account holder and you can follow the steps here to later get your old Community profile back.

 

 

 

 



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I'm a Participant Level 3 hugepotato
I'm a Participant Level 3

Re: Can't view billing details.

Thanks, I will try with Facebook

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Re: Can't view billing details.

Awesome, see you there Very_Happy 



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I'm a Participant Level 3 hugepotato
I'm a Participant Level 3

Re: Can't view billing details.

Thanks, seems my old account has been deleted, but when I try to register a new one, looks like I could not receive any email for the link to create My Account password.

 

 

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I'm a Participant Level 3 hugepotato
I'm a Participant Level 3

Re: Can't view billing details.

Got the mail now:Veryhappy:

 

Thanks

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Re: Can't view billing details.

Awesome! Are you now able to log in and view your bills?

 



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I'm a Participant Level 1 16henrydavid55
I'm a Participant Level 1

Re: Can't view billing details.

Hello

please let me know how  to delete my profile to  create a new one.

thanks

 

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Re: Can't view billing details.

Hello @16henrydavid55

 

I'm sending you a PM to get this looked into. 

Talk to you soon.



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I'm a Participant Level 1 cypekhi
I'm a Participant Level 1

Re: Can't view billing details.

Hello,

 

I have the same issue, could you help me as well please?

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Re: Can't view billing details.

Hey @cypekhi,

 

Can you let us know if you log in with your email as user name or rather your phone number?

 

 



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