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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23773 Views
  • 0 replies
  • 8 likes

What’s wrong with Live Chat????????

Tried through phones, iPads and laptops but noting works!!!!!!!! Keeps showing " Sorry, we're not able to place you in queue as all our Live Chat Specialists are assisting other customers. Please try again later. " I've tried whole day yesterday and ...

chenzhuo by I'm a participant level 1
  • 2433 Views
  • 3 replies
  • 4 likes

Temporary Freeze

How to temporarily freeze the account online . when you call Fido , the time taken for the service agent to attend is too long and thereby service is not received. Any suggestion 

Indume by I'm a participant level 1
  • 465 Views
  • 0 replies
  • 1 likes

Resolved! Help

Hey there so I’ve bought the new iPhone 13 with 2 year contract and today I got to know that the plan prices dropped So how can I claim it ?

Rushipatel by I'm a participant level 2
  • 822 Views
  • 2 replies
  • 0 likes

Resolved! Unable to Return Phone and plan

Hello!I purchased a plan and phone with Fido but that day itself I received another better deal and ported. Now the Fido store is not ready to accept my return even if the phone hasn't been opened and it hasn't even been a day. On hold at customer se...

Siddharth14 by I'm a participant level 3
  • 2824 Views
  • 11 replies
  • 0 likes

Resolved! Not able to reach to customer support

Recently I moved to FIDO however for the last 2 days I am trying to reach out to customer care via phone and online chat however after waiting for several hours no one responding, I waited for 1 hour 35 mins on call and 3-4 hours on chat. My old numb...

yogi2 by I'm a participant level 2
  • 577 Views
  • 1 replies
  • 1 likes