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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Fido Prepaid Mastercard

Hello, I signed up and have had Fido Internet since Nov 2020 and have yet to recieve my Fido Mastercard. I've checked my inbox, spam folder and Fido account page and I haven't seen anything relating to it. Can someone help me out or tell me what I sh...

luked1 by I'm a Participant Level 1
  • 243 Views
  • 1 replies
  • 0 likes

Delay on receiving SMS

It has been a few days since I were aware of the issue. It takes 10 to 30 minutes to receive a verification code from login websites, not from the same sender, from different senders I experienced same issue. There was delay on receiving my friends' ...

stan25zh by I'm a Participant Level 1
  • 283 Views
  • 1 replies
  • 0 likes

Resolved! iPhone value pack

i just canceled my iphone value pack after the sneaky price increase without notice. and yes i didnt recieve email notice.

Samual by I'm a Participant Level 2
  • 654 Views
  • 3 replies
  • 0 likes

Reprensatives did not solve billing problem

I received a bill even I have mot started using the service yet. The phone call with angent is useless but only gets me much more angry. The same experiece with another angnet on online chat. They only told it this is how it works. Fido does charge p...

yyyyyabsjf by I'm a Participant Level 1
  • 451 Views
  • 3 replies
  • 1 likes

3 months, CCTS arbitration, STILL having issues.

Hi,I am looking for the phone number or email address to contact Fido Office of the President. My issue is now ongoing from December 2020. I was just sent a bill for $500 worth of charges I do NOT OWE. Filed CRTC/CCTS complaints, need action from Fid...

aanderson by I'm a Participant Level 3
  • 284 Views
  • 1 replies
  • 0 likes