When I try login to 'my account' on fido.ca I'm getting 'THIS PAGE IS TEMPORARILY UNAVAILABLE' message. It's going on for a few days now, so I figured something is wrong on my end or with my account.
any help is appreciated!
2 years later and still can't log in with FIREFOX , now I'm facing another problem bcuz Google Chrome that I was forced to install just so that I can FIDO and VIDEOTRON Billing will not work for me shortly bcuz Chrome won't upgrade on a PC with Windows 7 . So soon I will only be able to see my Invoicing through emails , but not be able to view my usage and charges .... Going full digital and with APPS is not the way to go , I will have to spend hundreds of $$$ to purchase a new PC just to be able to get into FIDO ????
The 72 hours I was told that Fido's technicians will call me back , well 2 years later and No One has called back Hahahahahaha , we are a Joke for Fido .....
Same here just like everyone else , I have been using Windows 7 on a Desk Top for many years and all of the sudden I cant log into my Fido account ..... Yes I have cleared cookies and browser .
Technical says I should instal Google Chrome Hahahahaha sure thing . I will install another browser just for fido .
I have been Using Firefox since the start and will not replace it .
This is all part of the new system to spy on us by forcing us to use an APP on our Cell phones .
Services with Fido have gotten worst and worst as the years go by ! I was on the phone this morning for 2 hours trying to solve this issue , now I have to wait 72 hrs until someone figures out where their screw up is .
Before all I needed was my cell number as the user name , now they added " @sms.fido.ca " to the number and we cant log in . Why change something if its not broken ??
Hello , they said they will contact me back in 72 Hours , yeah rights ! I think 72 hours have past since Wednesday June 29 2022 .
Its funny how I can log into the Forum with the same account , but I can't log in to my Invoicing page .
I use the same method to log in here , so why isn't the Forum effected ?
Been having the same problem for a week now. Cannot access my account via online or through the app. It displays the same issue others have been having, "The page is temporarily unavailable".
I have the same issue on my end also.
Only have Fido Internet services. 2 Accounts.
I used to have Fido Mobile services, but those are long gone over 1+ year ago.
They all used to work before, now from last week, same message as other user reported here.
Note, I have to use the Fido App and that all works. So it seem like when a user with Fido Internet services only tries to access site from computer/cell browser will get the same error as below screenshot.
Most likly Fido needs to fix something with their code on the user account.
Also, 3 different systems.
It is not browser,cookie issues.
That is level 1 troubleshooting 101. 😀
Something is wrong on the account itself.
Suggest looking into the account profile, maybe clearing off all accounts except the active ones...maybe might fix it...but I will leave it to the experts.
Thanks for the update,
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I have the exact same issue AFTER I added Fido Home Internet to my account
- seeing the same page with "THIS PAGE IS TEMPORARILY UNAVAILABLE" after log in, nothing else, so can check neither phone or home internet bill
- chatted with an agent on March 15 with reference number IXXXXXXXXX, case is still not resolved
- did try different browser, clear cache/history, re-register, sent the authentication form to the agent to trouble shoot my account, nothing helped