That's a really good question!
I'm not sure what could be causing the issue, at this point.
However, customer service would be able to look into your account and check if there have been any updates with your case!
I would recommend to contact them whenever you have a moment.
Hey @James_Dot 
Sorry to hear you're having trouble logging in!
Sounds like you spoke with the right department to have a ticket open in order to look into this, though.
Have you heard back since?
Keep us posted!
Hi @tobey1234,
Welcome to Community!
Have you tried clearing your cache and cookies and/or tried through a different browser? When was the last time you had access to your online account?
I have the same issue on my end also.
Only have Fido Internet services. 2 Accounts.
I used to have Fido Mobile services, but those are long gone over 1+ year ago.
They all used to work before, now from last week, same message as other user reported here.
Note, I have to use the Fido App and that all works. So it seem like when a user with Fido Internet services only tries to access site from computer/cell browser will get the same error as below screenshot.
Most likly Fido needs to fix something with their code on the user account.
Hey @nvmnvm,
Can you confirm if you've tried some of the suggestions mentioned earlier in this thread?
Did you get a chance to try clearing the cache and cookies of the browser before trying to log in again?
Thanks for the update,
We'd like to confirm a few more details with you:
- Does this page appears after you sign in and click on "Overview" or does it immediately load after you sign in?
- Have you had the chance to access Fido.ca, and to request a password reset?
- When was the last time you were able to login successfully through a web browser?
- Did you make any changes to your account since?
Let us know!
Hey @mikeszeto!
That shouldn't be happening, is it your e-mail you use as the username when you log in?
Let us know and we'll go from there!
