Caller 844 277 6920

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I'm a Participant Level 2

Caller 844 277 6920

I have been getting calls from 844 277 6920 on and off for weeks.  When I pick up, the call ends.

 

Frustrated, I came online to research and it turns out this is a FIDO number.  I can read from previous posts that FIDO is confused.  Confusion doesn't instill customer confidence; it suggests you don't understand your own environment.

 

Whatever automated system you are using, please stop it.  It's clearly not behaving as expected.  I work in IT, and am familiar with systems going awry.  What is more annoying is when management/systems staff are aware there is an issue, the issue has been ongoing for almost a year, and still, end users are being annoyed and pestered.  That is Poor Problem Management.

 

I have resorted to blocking this phone number from my phone.  

 

So... where does that leave confidence in Fido with its customers?  And, where does that leave Fido in the future if it really does need to call me from that number?  =Communication is broken down.  However, the issue is with FIDO.  FIDO is letting an ineffective system run, damaging its communication with customers, and doing Nothing to fix it.

 

I have been a customer since 2005.  And in case it's not clear, I am extremely annoyed.   Usually, FIDO is amazing.  Your customer service is unparalleled.  I have sold many of my friends and family on FIDO just because one call does resolve the issue.  However, I have a low tolerance for issues that have been ongoing for a year.  And the only reply to this post that is acceptable is a specific plan/date on how and when FIDO is addressing it.  Don't post the annoying answers I've seen on other posts:  Hmm.  That's strange.  Or Have you stayed on the line?  

 

Track FIDO's outgoing call logs for that number, note the number of failed calls and deal with this.

 

Thank you,

 

C.  Allan  

Accepted Solution

Re: Caller 844 277 6920

Hi @trynittee!

 

I'm sorry to hear your recent experience with Fido was not a positive one. The number is our telemarketing team and shouldn't disconnect once you pick up. I can definitely understand how upsetting that can be. 

 

That said, I will be sure to pass your feedback along to the right people. Fido aims at providing top-notch service to all its customers and we appreciate any opportunity that allows us to improve ourselves. 

 

Moving forward, do you want me to add your number to our Do-Not-Call list? The list is updated every 30 days and is good for 5 years. I do understand that you have blocked the number from your end already. 

 

I thank you for bringing it to our attention!

 

 

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I'm a Participant Level 2
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Re: Caller 844 277 6920

One of us doesn't understand how pm's work... Either it wasn't sent, or I'm not seeing it 😕

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Re: Caller 844 277 6920

I have been getting calls from this number every few days. Today I finally picked up, said "hello?" and the call disconnected. Minutes later someone on my contact list received a call that the caller id identified as being from my number, when she answered all she heard was my voice saying "hello? hello? hello?". She called the number back, but it didn't come through to my phone.

 

So, if this number is a legit fido telemarketting number, then could someone please explain to me what just happened?

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Re: Caller 844 277 6920

Hey,

 

Welcome to the Community, @kerrydee!

 

Thanks for letting us know! We'll have this looked into asap! 



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Re: Caller 844 277 6920

I've been getting these calls all the time too and it's really annoying! I blocked the number but now it just goes to my voicemail. Messages are the same as the other comments on here, it's just a woman's voice saying "hello" and then they hang up. I finally googled the number expecting it to be russian hackers or something, so imagine my surprise when I come across this webpage and find out the spam caller is MY phone company who I PAY MONEY TO EVERY MONTH! Knock it the hell off fido or i will switch to a different carrier. 

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Re: Caller 844 277 6920

And now you're emailing me about a "badge" for participating in your "community"--- I'm a CUSTOMER, TAKE MY MONEY AND LEAVE ME THE HELL ALONE!!! I'm not paying to be part of a community, God **bleep** It!

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Re: Caller 844 277 6920

Hi @ryanm3,

 

Welcome to the Community Smiley 

 

Let me send you a PM to look into it. Sorry about the trouble!

 

 



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Re: Caller 844 277 6920

I did not receive it but I don't want a PM anyway, i want you to stop phoning and emailing me. I will contact you if and when I need anything from you.

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Re: Caller 844 277 6920

Hi @ryanm3,

 

We can remove you from our telemarketing list but we'll need to PM you to do that.

 

Sounds good? 



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Re: Caller 844 277 6920

Still no messages as you can see from the screenshot below, but im getting sick of having to refresh this page, this is YOUR telemarketing list, figure it out!!Screen Shot 2017-09-02 at 9.55.34 PM.png

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Re: Caller 844 277 6920

We were waiting for you to confirm if you wanted a PM @ryanm3 as you stated you did not want one after all. 

 

Let us know what you'd like us to do. 

 

Thanks 



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