Buy sim card replacement online

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I'm a Participant Level 2
I'm a Participant Level 2

Buy sim card replacement online

I broke my sim card and I want to buy a new one.Is it possible to buy a new one online?

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Re: Buy sim card replacement online

Hey @small44,

 

I'm sorry to hear you about your broken SIM card.

 

You can definitely order a new sim card through Fido.ca or with customer service and have it shipped to your billing address. Once you receive your new SIM, you can activate it online through My Account --> Mobile --> Update SIM Card.

 

I hope this helps. 😊

 

 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Buy sim card replacement online

I ordered a new sim card.Thank you.

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Re: Buy sim card replacement online

It was my pleasure, @small44! 😊



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Buy sim card replacement online

So I got my new sim card but I can't find the Update SIM Card button anywhere on the website.I also don't have the number of my old sim card.

 

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Re: Buy sim card replacement online

Hey there @small44

 

To make the change to your SIM online would require the old SIM card's number as well. Since you don't have it handy, we would usually advise you to visit a store so they can complete the change.

 

That said, we'll be sending you a PM to take a closer look at your account to better assist you. Talk to you soon Smiley



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