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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! 5G bonus data
I got 5GB bonus data last year but I just found that the bonus was expired. Was it not permanent?
Referral?
I received a referral. I clicked on the referral and tried to purchase a plan. When i got to the end it crashed. So i lgged back the next day and was successful. Now when i click on the referral link to complete my referral 50 dollar redemption it sa...
Unable to receive inbound calls
I've recently switched to Fido for my mobile services about 1 month ago and since then I have been unable to receive any inbound calls. Anyone that tries to call me says they are unable to hear a ringtone and it goes straight to voicemail. I've tried...
Followed up x3; no resolution, nothing!
This is directed towards the 'Office of President'. I have been following up regarding an issue with a service fee for the last 2+ months. I cancelled this service months ago, but I was getting charged. I have already called and chatted with few reps...
Resolved! How to activate new SIM Card online to waive setup service fee?
I'm a new customer with Fido, and I bought an iPhone with a phone/data plan. I'm trying to activate my SIM Card online to waive the setup service fee. But it seems like in "Update Sim Card", an old SIM card number is required. I don't have an "Old SI...
