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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Please change number of rings before voicemail
Can you please set the number of rings I receive before my wireless service goes to voicemail to 6 (30 seconds) referenced in this post: https://forums.fido.ca/t5/General-Support/Fido-Home-Phone-number-of-rings/m-p/115181 ? I tried to PM @FidoSolutio...
Misled on a promotion by Fido sales
Hello, I was offered a deal to switch over from chatr to fido and I signed up thinking it was not a short term offer. I confirmed with a chat agent that this a 'forever' deal (i have the transcript) and the salesperson who called me before I went ahe...
No confirmation email for phone order
I ordered an iphone 12 through fido site today and still i didn't got any confirmation email. I paid 235$ as downpayment. But that amount got credited into my fido account instead of processing the payment for order. This situation is worrying me.. C...
Resolved! Samsung S21 - 120 dollar Bill Credit Promotion not given
Last May 7, I got a brand new Samsung S21 from Fido, the sales agent (Michel from Montreal) I talked to committed that I have a 120 dollar bill credit and will be applied on the second invoice. Last June 11, I received my second invoice and still the...
Winback Email and phone call with Fido but no answer
Hello, I ended up porting out of Fido and then I got an email from Fido saying they have a special offer for me and I should wait for a phone call. I got called by a number (118 778 669 930) twice but there was no answer, competely silent... I'm conf...
