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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23770 Views
  • 0 replies
  • 8 likes

Resolve a billing issue

Recently I have a very bad experience with Fido customer service, had three chats and one call over the last month but still my bill is not corrected.   The issue is actually straightforward: I've ordered CPO device and Fido charged me with new devic...

win2021 by I'm a participant level 2
  • 1246 Views
  • 3 replies
  • 0 likes

Mobile Bill (A betrayal)

Recently, Fido betrayed my trust when they offered to waive the balance off my phone if I upgraded. This was given to me online at end of March and the beginning of April. I went to best buy and was offered the same as the employee checked on his com...

Deb7 by I'm a participant level 2
  • 1406 Views
  • 5 replies
  • 0 likes

Resolved! Other charges and credits - Extra Bill

I am a Fido customer since 2019 and have never changed my package plan ever since. I usually pay approximately CAD 40 every month. Today my bill had CAD15 extra on my bill under Other charges and credits amounting to approximately CAD 55!  I have not...

NRashid by I'm a participant level 1
  • 852 Views
  • 1 replies
  • 0 likes

Resolved! Changing Fido accounts with the same sim card?

I am nearing the end of my 2 year contract and I want to change my plan to a BYOP plan. I am currently under one of my parent's accounts (as an added line) and I want to open up my own account (to become the primary holder of the account, not tied to...

hekk0323 by I'm a participant level 1
  • 736 Views
  • 1 replies
  • 0 likes