BY THE MINUTE plan gone?

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I'm a Participant Level 2 bn880
I'm a Participant Level 2

BY THE MINUTE plan gone?

Hi, I can no longer find reference to the by the minuite plan on the website, what's the deal?

 

Thanks

Accepted Solution

Re: BY THE MINUTE plan gone?

Hi @bn880 & welcome to the Community!

 

Starting February 1, 2018, Prepaid customers on the By the Minute will be migrated to our new $10 By the Month plan. This plan comes with 50 minutes and 50 text messages. This price plan will offer more value to customers for their monthly top-up. A few things to note:

  • The migration will only affect customers who top-up with $10 per month on the By the Minute plan.
  • Your plan will not change if you regularly top-up with an amount greater than $10.
  • If you’re using the By the Minute plan with a data add-on, you won’t be migrated to the new $10 By the Month plan.

Hope this helps. Smiley

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I'm a Participant Level 3 ZeroUrashima514
I'm a Participant Level 3

Re: BY THE MINUTE plan gone?

Oh god, you're serious...

 

I converted my phone to 3gbs data line to have the airtime which was over the limit converted to credit but I didn't know the By the minute plans are over. I got a new SIM Card and wanted to open a new by the minute line but I guess I have to look else where.

 

Only reason why I sticked along with Fido was because the unused minutes stack up and the cash I charged all go to the airtime...

 

 

Maybe I should just use Fongo... My phone is just for emergency anyway... 3Gbs should be more than enough to support that line

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I'm a Contributor Level 2 stephenso
I'm a Contributor Level 2

Re: BY THE MINUTE plan gone?

Same here.  $10.75 per month is not a better value/deal.  It actually forces you to pay the same amount but not letting you to accumulate the unused minutes(money).  Every month is another $10.75 without the accumulation of unused minutes.
The expired By-The-Minute Prepaid Plan was the better deal.  I have been using it for a long time, it lets me to save the unused minutes/money in one month and carry over to the next.......now when I am trying to get it for my wife too, the plan is gone.   Sad

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Re: BY THE MINUTE plan gone?

Hey @stephenso

 

Thank you for the feedback, we appreciate it! 

 

I understand where you're coming from. One of the reasons it was changed is that many customers had high unused balance. We offered this plan instead, so you can get the most value out of your refills.

 

Let us know if you have any other question.

 

 



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Message 18 of 48
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I'm a Contributor Level 2 stephenso
I'm a Contributor Level 2

Re: BY THE MINUTE plan gone?

With the new $10 By the Month plan.  It comes with 50 minutes and 50 text messages.  So it is 50 text messages in total?  In-coming messages are not free anymore?

Thank you.

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Message 19 of 48
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Re: BY THE MINUTE plan gone?

That's correct, the plan offers 50 local minutes and 50 SMS.

 

It also allows you to send 50 text messages from Canada on the Fido network. Incoming text messages are always free whether you're on prepaid or postpaid. 

 

You can find all the details here.

 



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I'm a Contributor Level 1 egghead
I'm a Contributor Level 1

Re: BY THE MINUTE plan gone?


@FidoSairawrote:

Hey @stephenso

 

Thank you for the feedback, we appreciate it! 

 

I understand where you're coming from. One of the reasons it was changed is that many customers had high unused balance. We offered this plan instead, so you can get the most value out of your refills.

 

Let us know if you have any other question.

 

 


It will be a good value only If Fido lets the customers pay the plan with the unused balance. It is not the case. Fido has charged my credit card, and I have over $400 in balance.

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Message 21 of 48
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Re: BY THE MINUTE plan gone?

Hey @egghead!

 

We do have different options available to help you manage your balance :).


You can trade-in a portion of your current balance to extend the expiry date of your account. If you take advantage of that offer, you will not need to refill your account for 6 or12 months, depending on which offer is available to you. During that period, your remaining balance will be used toward the cost of your plan. This will enable you to use some of the balance that you've accumulated without having to worry about refilling every month to keep your balance from expiring.

 

To better assist you can let us know which Prepaid plan you're currently on and what method of payment is used to refill your account?



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Message 22 of 48
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I'm a Contributor Level 1 egghead
I'm a Contributor Level 1

Re: BY THE MINUTE plan gone?

Is there a limit on the trade-in? my balance will expire on Jan 2019.

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Message 23 of 48
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Re: BY THE MINUTE plan gone?

Hey @egghead, do you mean when this offer expires? We don't have an expiry date yet Smiley



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I'm a Contributor Level 1 egghead
I'm a Contributor Level 1

Re: BY THE MINUTE plan gone?

Sry, I mean the max. that I can trade-in:Tongue:

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Re: BY THE MINUTE plan gone?

@egghead, customers with a balance of $150 or more can trade-in $100 to extend their account expiry date for 1 year.

 

I hope this answers Smiley



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Message 26 of 48
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I'm a Contributor Level 1 egghead
I'm a Contributor Level 1

Re: BY THE MINUTE plan gone?

Ok, my question is that can I trade-in $300 to extend my acouunt for 3 years? Will that, my account will expire on Jan, 2022.

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Message 27 of 48
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Re: BY THE MINUTE plan gone?

That's not an option, sorry, @egghead.



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Message 28 of 48
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I'm a Contributor Level 1 egghead
I'm a Contributor Level 1

Re: BY THE MINUTE plan gone?

So, what is my option?

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Message 29 of 48
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Re: BY THE MINUTE plan gone?

You can always move your services to postpaid and keep your entire balance. It should be noted though, that if you cancel the postpaid account, the balance gets lost.



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