Activation fees not being waved

[Mickeybg]

So I've upgraded my phone about a month and a half ago. I was told to give Fido a call and have the activation fees waves no problem at all. That was the offer. I've just spent 1 hour on the phone negotiating with someone to why they should be waved while the extra charges keep adding up. The person refused to waive them since there is no "note" in my file saying so. There was never a talk of needing a note in order for those fees to be waved considering my whole family and I have been with Fido for 12 years !!!

I need this fixed ASAP please

[Silveroo]

I also have the same issue. Thanks!

[Cawtau]

Hello Siveroo,

  Welcome to the community!

  If you were not aware, you should note this forum is community-driven and not intended as a venue for customer services. We would not have access to customer accounts so we would not be able to address your specific matter. If you would like to have someone look into your situation, you would need to contact customer service. They can also be contacted via Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[FidoValerie]

Hey @Mickeybg

Thank you very much for your loyalty! It means a lot.

When you activate a new line or upgrade your phone in store or with a customer service specialist, the set-up fee does apply unless we have a specific promotion to have it waived.

This is why we require proof in order to apply it.

Did you get any sort of paperwork where the offer was mentioned? 

Otherwise, ordering online would be the only way the save the set-up fee. 

If you have more questions or would like us to look into your account details, don't hesitate to reach out via any of the methods listed here.